About the Role
We are seeking a Senior IT Operation Specialist to take ownership of our identity, device management, and endpoint security platforms from end to end. You will manage various systems including JumpCloud, Google Workspace, MDM, DLP, and EDR across corporate and operational devices, ensuring our technical controls comply with NCA ECC and PDPL requirements. This role involves close collaboration with the Cybersecurity & Data Protection team, Store Operations, End User Support, and IT Governance, reporting directly to the IT Manager.
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Key Responsibilities
- Own and operate identity, MDM, and EDR platforms, including JumpCloud and Google Workspace IAM, device enrollment, access controls, security policies, and configuration standards
- Define and enforce device compliance, patching, endpoint security, DLP, and configuration baselines
- Identify non-compliant devices and drive remediation and continuous improvement
- Provide advanced troubleshooting across endpoints, identity, authentication, device management, and security tooling, coordinating with internal teams and vendors
- Support security incident investigation and remediation related to managed platforms
- Maintain technical controls, documentation, and evidence supporting NCA ECC and PDPL compliance
- Mentor junior specialists, review their work, and maintain operational procedures and technical documentation
Requirements
- 4+ years of experience in IT operations, endpoint management, IAM, or security operations
- Strong hands-on experience with MDM/UEM, identity management, and EDR platforms
- Strong knowledge of Windows and macOS administration, troubleshooting, patching, and security controls
- Experience managing IAM, SSO, MFA, access controls, and user/device lifecycle management
- Working knowledge of DLP, endpoint security, and security incident investigation and remediation
- Good understanding of NCA ECC and PDPL requirements and their application to IT operations
- Bachelor’s degree in Information Technology, Computer Science, or a related field
