Senior IT Specialist

About the Role
As a core pillar of the Digital Transformation (DX) division, the Lead Specialist will orchestrate the intersection of enterprise IT operations, data architecture, and business process automation. This hybrid role is designed to guarantee strictly governed High Availability for daily IT operations while driving the organizational mandate for advanced Data Analytics and AI integration.
The successful candidate will bridge ground-level infrastructure support with high-level data engineering, ensuring our systems are both functionally robust and strategically aligned with regional growth.

Core Responsibilities

1. Enterprise Data & AI Integration (Strategic Pillar)

• Architect and optimize enterprise data storage and warehousing solutions to accelerate business intelligence and executive reporting.
• Design, build, and maintain scalable cloud-based data pipelines to consolidate inputs from ERP, CRM, and regional operations.
• Evaluate and implement modern AI and Large Language Model (LLM) frameworks to automate complex workflows and enhance data processing efficiency.
• Develop automated scripts and custom analytics dashboards (e.g., PowerBI) to eliminate manual reporting overhead.

2. Core IT Operations & High Availability (Operational Pillar)

• Serve as the primary on-site escalation authority for IT infrastructure, guaranteeing 99.9% availability across compute, network, and storage environments.
• Directly manage the Microsoft 365 ecosystem (Exchange, Teams, SharePoint, Entra ID) and enforce enterprise cybersecurity controls.
• Execute ground-level IT operations, including complex hardware troubleshooting, Wi-Fi network stability management, and VIP support.
• Oversee critical physical infrastructure projects, including CCTV enhancements compliant with regulations, centralized door access governance, and AV setups for regional meeting hubs.
• Manage end-to-end IT onboarding, offboarding, and asset lifecycle governance in coordination with HR.

3. ERP Governance & Process Automation (Execution Pillar)

• Partner closely with the ERP Project Manager to support the Microsoft Dynamics 365 environment, managing complex access requests, financial dimension assignments, and role-based security.
• Extract, clean, and transform ERP data to ensure structural integrity across multiple business entities.
• Act as the technical liaison for external vendors, overseeing SLA adherence and system architecture alignment.
• Engineer and deploy advanced Power Automate workflows to standardize and accelerate cross-departmental IT request handling.

Competency & Qualification Requirements

Technical Proficiencies

• Data & Advanced Analytics: Proven expertise in Python, SQL, cloud infrastructure (AWS/GCP/Azure), and enterprise data visualization tools.
• ERP & Architecture: Deep understanding of ERP data migrations, Microsoft Dynamics architecture, and business process mapping.
• IT High Availability: Hands-on experience administering Windows Server, Active Directory, network infrastructure, and Tier 1-3 helpdesk ticketing.
• Cybersecurity & Compliance: Strong knowledge of IT security frameworks, endpoint protection, and disaster recovery readiness.

Required Experience & Education

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, Information Technology, or a related field.
• 5–8 years of progressive hybrid experience spanning IT infrastructure management and data engineering/analytics.
• Strong understanding of GCC/Middle East business environments and regional IT compliance standards.

Diversity Equity and Inclusion
Embraces diversity, equity, and inclusion (DE&I) as core values in the workplace culture. The organization fosters an environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. By championing diversity, innovation, creativity, and collaboration are driven, ensuring a dynamic and inclusive workforce.