About the Job:
Due to the continuing success and growth of our team, a fantastic opportunity has opened up at our award-winning Specialist Consultancy, Engineering, and Advisory Firm. We are headquartered in London, Riyadh, Singapore, and Dubai, with operations throughout the Middle East, Europe, and Asia. Our areas of expertise are represented in four core verticals: Building Engineering, Planning and Infrastructure, Strategy and Advisory, and Commissioning, Handover, and Asset Management.
We pride ourselves on being leaders in the industry in each of the services that we offer. Our team consists of individuals with decades of cumulative experience in sustainable design, fire and life safety, cost management, façade engineering, commissioning, building performance, waste management, environmental consultancy, carbon management, and acoustics.
Working Hours:
United Kingdom hours 08:00 – 17:00 (GMT)
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Job Purpose:
We’re looking for a Senior IT Support Engineer who can own escalations end-to-end and keep our users productive across Google Workspace and Microsoft 365 environments. You will support and improve a mixed Windows Server 2016–2022 and Windows client landscape, administer Android devices, drive root-cause resolution for recurring issues, and help mature our service operations. Experience with Datto (RMM/backup/BCDR/Autotask) is highly beneficial.
Qualifications and Experience:
- 5+ years in IT support/operations with senior (tier-2/3) responsibilities in a corporate environment.
- Google Workspace administration (core apps, Admin Console, groups, routing, security, basic vault/retention).
- Microsoft 365 administration (Teams, SharePoint/OneDrive, identity and access, security/compliance basics).
- Windows Server 2016–2022 (AD DS, DNS, DHCP, GPO; file/print; basic PKI and Hyper-V exposure).
- Windows 10/11 endpoint support, imaging/provisioning, drivers, updates, device encryption, and troubleshooting.
- Android device support with solid networking fundamentals: TCP/IP, LAN/WLAN, VPN, DNS/DHCP, firewalls, proxies.
- Experience operating in an ITIL-aligned service environment (incident/problem/change), with strong ticket hygiene and documentation.
- Excellent communication skills with non-technical users; able to remain calm under pressure and comfortable leading bridges during incidents.
General Expectancy:
- Excellent communication skills.
- Motivated and self-driven (entrepreneurial outlook).
- Committed to technical excellence.
- Good relationship builder (internal and external).
- Collaborative personality and team player.
This role offers an exciting opportunity to contribute to the company's continued success while developing your skills in a supportive and growth-oriented environment.
