About the Job
At Amazon, we strive to be the world’s most customer-centric company, where individuals can find and discover anything they wish to buy online. Our team is dedicated to relentlessly improving the customer experience through innovation and creativity, which are embedded in the company's culture. Every day, we tackle complex technical and business challenges with ingenuity and simplicity.
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We currently have an immediate opening for a Senior IT Support Engineer in one of our Fulfillment Centers. These centers manage millions of items from tens of thousands of vendors, shipping them across the globe each day. The successful candidate will possess in-depth knowledge of their areas of responsibility and will be adept at managing changes efficiently. You will build and operate infrastructure environments, providing critical input to ensure that our platforms are designed with operability in mind. Your role will be pivotal in advancing infrastructure initiatives.
As the work environment at Amazon is dynamic, you will thrive on change and embrace ambiguity. We believe that a diverse workforce enhances team performance, and we are searching for candidates from various backgrounds and experiences. Join us in working hard, having fun, and making history!
What Makes This Team A Great Place to Work?
- Day One Opportunity: You will be part of a team responsible for the critical operations that occur after a customer clicks “buy.”
- Opportunities for Growth: As part of the team, you will manage build and deploy projects, engage in the pre-delivery of the environment, and prioritize continuous improvement and innovation.
- Scale New Heights: You will tackle complex problems that help expand our fulfillment network to meet customer demands.
What You Will Bring:
- A high degree of ownership regarding all matters within the IT infrastructure.
- Experience in deployment and collaboration with third-party vendors.
- A curious mindset focused on continuous improvement and innovation.
- Team player mentality, with a willingness to share knowledge and work collaboratively.
- Proven ability to lead and inspire others to accomplish complex tasks.
- Strong analytical skills with attention to detail.
- Ownership and accountability in your work.
- Excellent written and verbal communication skills, with the ability to present technical information clearly to diverse audiences.
Basic Qualifications:
- 2+ years of experience troubleshooting in a multi-user high-availability environment.
- 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
- 2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.
- Bachelor’s degree.
Preferred Qualifications:
Join us at Amazon as we continue to innovate and improve, striving to be Earth's most customer-centric company.
