Senior IT Support Engineer

At Amazon, we strive to be earth’s most customer-centric company where customers can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can improve the customer experience relentlessly. Innovation and creativity are integral to our approach, and we encourage these qualities at all levels of employment.

We have an immediate opening for a Senior IT Support Engineer in one of our Fulfillment Centers. These centers handle millions of items from tens of thousands of vendors, shipping them across the globe every day. The successful candidate will possess a deep understanding of their areas of responsibility and ensure that changes are effectively managed.

Key responsibilities include:

• Building and operating infrastructure environments with a focus on operability.
• Ensuring infrastructure work progresses successfully in a fast-paced, changing environment.
• Collaborating with a diverse team and contributing to a culture that values different backgrounds and experiences.

Work Conditions:

• Full-time position.
• Opportunities for growth and project management involvement.
• Work on challenging and complex problems to help scale the service in our fulfillment network.

Qualifications:

Basic Qualifications:

• 4+ years troubleshooting in a multi-user high availability environment.
• 4+ years networking experience (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years experience supporting Windows, Mac, or Linux Operating systems in a corporate setting.
• Bachelor's degree.

Preferred Qualifications:

• Experience with network security measures (e.g., Firewalls, ACLs, VPNs).
• Experience with coding is highly valued.

Language Requirements:

• Good written and verbal communication skills in English, with the ability to present complex technical information clearly to diverse audiences.

Join us at Amazon, where we work hard, have fun, and strive to make history.