About
Under direct supervision of IT Manager, provides technical support for the installation, repair, and maintenance of personal computers, workstations, and related software and hardware used by the company employees, contractors, or clients. Handles a range of troubleshooting activities to resolve identified questions, issues, and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Familiar with AI tools like Copilot, records and reports data about the resolution of specific issues, questions, and problems, and refers specialized matters to other company IT teams and other IT workgroups. Willing to work in flexible shifts to support IT projects and business deliveries.
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What You'll Be Doing:
- Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications, and enhancements to individual workstations, personal computers, related hardware, and software.
- Troubleshoots software and hardware questions, issues, problems, and failures with workstations, personal computers, related hardware, and software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, follow-up actions, and refer those to higher-level End User Support staff members or other IT groups.
- Troubleshoot all Microsoft products including Microsoft Active Directory, Exchange, OWA, MS Teams, OneDrive, and SharePoint administration changes.
- Assures that all activities are documented and reported according to company and IT standards.
- Maintain and manage the local IT Hardware inventory including spares. Responsible for H/W and S/W receiving on delivery from vendors.
- Independently correspond with various Service Providers in resolving issues or requesting services.
Requirements
- Bachelor or Diploma in Computer Science or related field with a minimum of 6+ years of related work experience providing support to end users or working in an IT support role.
- Ability to identify, analyze, and resolve technical issues, questions, and problems with hardware and software configurations.
- A good knowledge of Microsoft operating systems, Office 365, Antivirus, troubleshooting tools and applications, as well as a very good knowledge of personal computer technology, including a variety of computer models, Windows, Mac, printers, MDM devices, and peripherals.
- Written and oral communication skills in English are a must for the position (Arabic will be an added advantage).
Certifications
- Microsoft Certified Professional (O365)
- CompTIA A+ required (similar A+ Hardware trainings)
- ITIL Certified desired
We truly invest in our employee’s well-being and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the company quest—APPLY TODAY!
