About the Role
The Senior IT Systems Administrator ensures effective provisioning, installation/configuration, operations, and maintenance of systems hardware, software, and related infrastructure. This role is essential for facilitating technical research to foster innovation within the infrastructure, ensuring conformity with organizational values and industry best practices across system hardware, operating systems, software systems, and related procedures.
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Job Responsibilities
- Lead and implement project planning, studies, and implementations to finalize projects and tasks within agreed timeframes, maintaining necessary quality and quantity to enhance the desktop environment.
- Install, configure, and maintain Microsoft Office 365 and Microsoft Active Directory; oversee troubleshooting for issues related to IIS Webserver, Windows Server, and applications using Windows OS-based resource kits alongside improved third-party tools.
- Install and configure cloud management applications for providers, such as AWS, O365, Azure, or VMware.
- Resolve incident tickets escalated by the IT Service Desk in accordance with agreed service level targets.
- Perform controlled changes (addition/modification/deletion) to IT infrastructure to minimize service disruption.
- Propose and design state-of-the-art desktop technologies through market research and evaluation to keep the desktop environment current with the latest technologies.
- Conduct feasibility studies and business area analyses to develop system specifications for corporate systems.
- Develop and analyze complex standards, thresholds, and recommendations to maximize system performance.
- Conduct capacity planning reviews with management and approve capacity plans formulated by less experienced personnel.
- Assist in planning large-scale infrastructure implementations, such as VMware/Hyper-V upgrades and the virtualization of physical servers.
Additional Responsibilities
- Perform IIS Webserver administration and manage firewalls.
- Create and manage business processes/procedures (QMS), ensuring correct documentation promotes a standardized approach to work practices and technologies.
- Coordinate project-related activities through appropriate planning to ensure excellent service delivery.
- Provide efficient support through escalation and resolution of issues to achieve user satisfaction.
- Conduct training for technical staff and users, developing training material and conducting presentations to enhance company awareness about IT systems.
- Communicate findings through effective writing and presentation techniques to advocate new ideas to supervisors and users.
- Perform root cause analysis for recurring incidents, identifying suitable solutions for long-term problem resolution.
- Assist the IT Infrastructure Manager in identifying areas for development or recurring problems impacting productivity and effectiveness of IT infrastructure systems.
- Conduct daily system monitoring to verify the integrity and availability of all hardware, server resources, systems, and key processes, while reviewing system and application logs and confirming the completion of scheduled jobs such as backups.
- Execute daily backup operations, ensuring all required file systems and system data are backed up to appropriate media, creating recovery tapes or disks, and managing media recycling and off-site transfers as necessary.
Job Knowledge & Skills
- Knowledge of techniques used in applications.
- Proficient in programming languages and operating systems.
- Strong analytical ability to evaluate complex technical data.
- Familiarity with project management techniques.
- ERP knowledge, preferably with SAP functional skills, is required for success in this role.
Job Experience
- Minimum of 8 years working experience, with at least 5 years of relevant experience; 2 years of experience in the GCC region is a plus.
Competencies
- Leadership
- Quality
- Security and Monitoring L3
- Account Access Management L3
- Hardware Management L3
- Application Server Platforms L3
- Application Sizing L3
- Agility
- AI Fluency
- Boldness
Education
- Bachelor’s Degree in Information Technology.
