About the Role
The Senior IT Systems Administrator ensures effective provisioning, installation/configuration, operations, and maintenance of systems hardware, software, and related infrastructure. This role participates in technical research to enable continuing innovation within the infrastructure, ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational values and industry best practices.
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Job Responsibilities
- Lead and implement project planning, studies, and implementations to finalize projects and tasks within the agreed timeframe, ensuring necessary quality and quantity to enhance the desktop environment.
- Install, configure, and maintain Microsoft Office 365 and Microsoft Active Directory; oversee and troubleshoot related issues pertaining to IIS Webserver, Windows Server, and applications using Windows OS-based resource kit along with improved third-party tools.
- Install and configure Cloud Management applications for providers (e.g., AWS, O365, Azure, or VMware).
- Resolve incident tickets escalated by the IT Service desk within agreed service level targets.
- Perform changes to the IT infrastructure (addition/modification/deletion) in a controlled manner to minimize service disruption.
- Propose and design state-of-the-art desktop technologies through research and evaluation of market offerings to keep the desktop environment up to date.
- Conduct feasibility studies, business area analyses, and develop system specifications for corporate systems.
- Develop and analyze highly complex standards, thresholds, and recommendations to maximize system performance.
- Conduct capacity planning reviews with management and approve capacity plans formulated by less experienced personnel.
- Assist in planning large-scale infrastructure implementations such as VMware/Hyper-V upgrades and virtualization of physical servers.
Additional Responsibilities
- Perform IIS Webserver administration and manage firewalls.
- Create and manage business processes/procedures (QMS) through proper documentation to achieve a standard approach to work practices and technologies.
- Coordinate activities related to projects through appropriate planning to provide excellent services.
- Provide efficient support through appropriate escalation and resolution of issues to achieve user satisfaction.
- Conduct training for technical staff and users by developing training materials and conducting presentations to enhance awareness of IT systems.
- Communicate findings through appropriate writing and presentation techniques to convey new ideas to supervisors and users.
- Perform root cause analysis for recurring incidents, identifying suitable solutions to permanently fix problems.
- Assist the IT Infrastructure Manager in identifying areas for development or recurring issues that may affect the productivity and effectiveness of IT Infrastructure systems.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, as well as reviewing system and application logs and verifying completion of scheduled jobs, such as backups.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.
Job Knowledge & Skills
- Knowledge of techniques used in applications.
- Knowledge of programming languages and operating systems.
- Knowledge in analyzing complex technical data.
- Knowledge in project management techniques.
- ERP knowledge, preferably SAP functional skills, is a requirement for success in this role.
Job Experience
- Minimum 8 years of working experience, with 5 years of relevant working experience.
- 2 years of experience in the GCC is a plus.
Competencies
- Leadership
- Resilience
- Quality
- Agility
- Security and Monitoring L3
- Account Access Management L3
- Hardware Management L3
- Application Server Platforms L3
- Application Sizing L3
- AI Fluency
Education
- Bachelor's Degree in Information Technology.
