The company is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We are hiring a Jira Administrator to manage the Atlassian Jira Cloud at the company, which includes administration, configuration, automation, and integration responsibilities.
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We aim for the highest engineering quality, rigorous documentation practices, and effective stakeholder management abilities. This role is in the Commercial Systems team, which integrates the business systems used at the company to ensure reliable data flows and to automate business processes. Our team employs tools such as Python and Go, along with open source solutions like Airbyte and Temporal, to make data-driven decisions and to enhance business operations.
Key Responsibilities:
- Manage Atlassian Jira Cloud at the company.
- Design, document, and implement processes and automation in Jira.
- Create integrations between Jira and the data warehouse.
- Develop analytical dashboards for data-driven decision-making.
- Create scalable learning resources.
- Collaborate with global engineering, operations, and support teams.
- Take ownership of critical escalations and resolve them promptly.
Requirements:
- Exceptional academic track record from both high school and university.
- Experience with Atlassian Jira and its ecosystem as an administrator.
- Understanding of common Jira usage patterns for various technical and non-technical departments.
- Experience as a software developer in Python.
- Professional written and spoken English.
- Excellent interpersonal skills, curiosity, flexibility, and accountability.
- Ability to collaborate remotely with diverse team members and stakeholders.
- Willingness to travel internationally twice a year for company events up to two weeks long.
Nice-to-Have Skills:
- Perspective on process architecture.
- Experience with complex cross-project automation.
Compensation and Benefits:
The company considers geographical location, experience, and performance in shaping compensation. We offer a performance-driven annual bonus or commission, alongside a personal learning and development budget of USD 2,000 per year. Additional benefits include annual compensation reviews, recognition rewards, annual holiday leave, maternity and paternity leave, and the opportunity for travel to meet colleagues.
About the company:
The company is at the forefront of the global move to open source, publishing Ubuntu, a significant open-source project and platform for AI, IoT, and cloud technologies. We recruit globally and maintain a high standard for our team members. As a pioneer in distributed work, the company fosters a forward-thinking environment and encourages colleagues to challenge themselves and grow their skills.
The company is proud to be an equal opportunity employer and actively fosters a workplace free from discrimination. We value diversity of experience, perspectives, and backgrounds.
