About the Job:
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We are growing a distributed team of over 1200 colleagues across more than 80 countries, with few office-based roles. Teams meet in person two to four times a year in interesting locations to align on strategy and execution.
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We are hiring a Jira Software Engineer to manage the Atlassian stack at Canonical, including administration, configuration, automation, and integration responsibilities. We expect the highest engineering quality, rigorous documentation practices, and effective stakeholder management. Our goal is to enable engineering and business teams to leverage the power of Atlassian Jira for data-driven decision-making.
The role is part of the Commercial Systems team that integrates business systems to ensure reliable data flows and to automate business processes. We work across various SaaS solutions, including Jira, Salesforce, NetSuite, and more. We utilize Python and Go alongside open-source tools like Airbyte and Temporal to enhance business operations and inform decision-making.
Role Responsibilities:
- Manage the entire Atlassian Cloud ecosystem at Canonical.
- Design, document, and implement processes and automation in Jira.
- Design, document, and implement integrations between Jira and the data warehouse.
- Create analytical dashboards to enable stakeholders to make data-driven decisions.
- Develop learning resources that scale.
- Collaborate with engineering, operations, and support teams globally.
- Take ownership of critical escalations and resolve them promptly.
Qualifications:
- Exceptional academic track record from both high school and university.
- Experience with Atlassian Jira as an administrator.
- Understanding of common Jira usage patterns for various departments.
- Experience as a software developer in Python.
- Professional written and spoken English.
- Excellent interpersonal skills, curiosity, flexibility, and accountability.
- Ability to collaborate remotely and remain motivated and organized in a fully remote environment.
- Willingness to travel internationally twice a year for company events (up to two weeks).
Nice-to-Have Skills:
- A perspective on process architecture.
- Experience with complex cross-project automation.
What We Offer:
- Competitive compensation based on geographical location, experience, and performance.
- Performance-driven annual bonus or commission.
- Distributed work environment with twice-yearly team sprints in person.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Maternity and paternity leave.
- Employee Assistance Program.
- Opportunities to travel to meet colleagues and experience new locations.
About Canonical:
Canonical is a pioneering tech firm at the forefront of the global shift to open source. As the publisher of Ubuntu, we are changing the world of software. We recruit globally and maintain high standards for our team, expecting excellence as we strive to be the best in our field. Most of our colleagues have worked from home since 2004, and working here challenges you to think differently, learn new skills, and innovate.
Diversity and Inclusion:
Canonical is an equal opportunity employer and fosters a workplace free from discrimination. We value diversity of experience, perspectives, and background, creating a better work environment and products. We provide fair consideration to all applications regardless of identity.
