Senior L2 / Application Support Engineer (Java / .NET)

We’re looking for experienced L2 / Application Support Engineers to join a global team supporting enterprise applications built on Java, .NET, and integration platforms. If you have a strong background in application support, enjoy solving complex technical issues, and want to grow in an international environment - this role is for you.

Location: Riyadh, Saudi Arabia (On-site)

Work Conditions: Full-time, On-site

Responsibilities:

• Handle L2 incidents, requests, and escalations from L1.
• Troubleshoot and resolve application and integration issues.
• Perform root cause analysis and ensure timely resolution.
• Collaborate with L3 development, QA, and infrastructure teams.
• Support deployment, patching, and configuration activities.
• Maintain documentation, knowledge base, and standard procedures.

Qualifications:

• 3+ years’ experience in L2 / Application Support.
• Strong troubleshooting, analytical, and communication skills.
• Experience in Java (Spring Boot, JSP) or .NET (ASP.NET, .NET Core).
• Knowledge of integration tools (MQ, App Connect, API Connect).
• Hands-on experience with ticketing tools (ServiceNow, JIRA) and ITIL processes.
• Working knowledge of SQL, Windows/Linux environments, and web-based applications.

Nice to Have:

• ITIL Foundation certification.
• Experience with ELK, Splunk, AppDynamics.
• Cloud exposure (Azure / AWS).
• CI/CD tools (Jenkins, GitLab, Azure DevOps).

If you enjoy solving complex issues, collaborating across teams, and supporting enterprise-grade systems — we’d love to talk!