About the Role
The Senior Lab Equipment Maintenance Specialist provides expert service and support for high-tech laboratory research equipment, focusing on high-end Bruker Liquid Chromatography–Mass Spectrometry systems. This role involves performing field service repairs, maintenance, calibrations, and alignments, ensuring maximum equipment uptime while minimizing maintenance costs. The Specialist will also take on a mentorship role for junior personnel and lead training sessions on equipment operation and user maintenance. Working within established guidelines from the LEM Director and Maintenance Leads, the Senior LEM Specialist is committed to delivering the highest level of service.
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Major Responsibilities
- Respond quickly to maintenance and troubleshooting requests.
- Complete assigned work at the highest quality level and in a timely manner.
- Coordinate with end-users to schedule equipment maintenance and other services.
- Build and maintain strategic relationships with research equipment manufacturers and vendors.
- Leverage relationships with manufacturers to facilitate necessary support and training for the team.
- Diagnose problems in collaboration with lab equipment operators/manufacturers/agents and implement solutions.
- Identify required spare parts and assist with the ordering process to optimize stock levels.
- Maintain regular, grammatically correct communications with end-users.
- Maximize insourcing of maintenance activities and minimize equipment downtime through coordinated vendor visits.
- Participate in professional development trainings and seminars to maintain expertise in assigned equipment.
- Collaborate with the team on workload sharing, cross-training, and providing mentorship.
- Instruct users on preventative maintenance strategies and proper instrument use.
- Conduct user training sessions on assigned equipment.
- Comply with all health, safety, and environmental policies and practices.
- Report any health and safety concerns to the appropriate supervisor.
- Identify process improvement areas to enhance efficiency and increase automation.
- Work closely with Lab Equipment Maintenance Leads to define and complete additional objectives.
- Ability to work extended hours when necessary.
- Perform other job-related duties as assigned.
- Ability to travel 10% of the time for training and external services.
Personal Requirements
Competencies
- Effective troubleshooting of major electrical and mechanical components of research instruments and equipment.
- Professional customer service skills and etiquette.
- Urgency in executing and completing tasks.
- Efficiently manage varied workload under pressure with minimal supervision.
- Demonstrated leadership ability.
- Team player with a flexible, can-do attitude.
- Excellent problem-solving and analytical skills.
- Strong planning and organizational skills.
- Clear and concise communication.
- Excellent command of the English language (read, written, and spoken).
- Ability to work effectively in a multicultural international environment.
- Highly proficient in Microsoft Office applications.
- Capability to develop high-quality Standard Operating Procedures (SOPs).
Qualifications
- Essential: Bachelor’s degree in science or engineering.
- Factory service training relevant to the equipment.
- Proficiency with Microsoft Office Suite.
Preferable:
- Experience with computerized maintenance management systems (CMMS) such as SAP.
- Training in quality systems such as ISO 9001:2015, Six Sigma, and Lean principles.
Experience
- Minimum 7 years’ experience as a field service engineer or in-house maintenance engineer, specializing in service-level maintenance and repairs on Liquid Chromatography–Mass Spectrometry (LC–MS) from Bruker, including models such as:
- Fourier Transform Ion Cyclotron Resonance (FT-ICR)
- Trapped Ion Mobility Spectrometry combined with Time-of-Flight (TIMS-TOF)
- Quadrupole Time-of-Flight (Q-TOF)
- Matrix-Assisted Laser Desorption Ionization - Time of Flight (MALDI-TOF)
- Experience with other major manufacturers is a plus.
- Experience providing service to academic organizations is also considered a plus.
