About the Role
As a Senior Lead Auditor in the Certification Department, you will play a pivotal role in conducting external audits in accordance with ISO standards. Your expertise will ensure the thorough execution of the complete certification cycle, while maintaining high standards of quality, safety, and customer satisfaction. You will report directly to the Operations Lead UAE and the Certification Manager, working closely with key stakeholders across various departments.
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Responsibilities / Authorities / Accountabilities
Primary Functions
- Audit, manage client relationships and execute required certification activities, including opening, closing, completing reports, and submitting to technical centers for approval.
- Coordinate with clients and manage key relationships throughout the audit process.
- Undertake additional tasks assigned by the Certification Leadership.
- Maintain impartiality and integrity throughout the auditing process, ensuring no conflicts of interest.
Client Relationship Management
- Collaborate as a team player with all relevant teams.
- Manage client expectations, providing regular updates on audits, non-conformance report (NCR) management, and report completion.
- Address technical queries and ensure report completion adheres to technical requirements.
- Strive for high levels of client satisfaction.
Business Requirements
- Conduct audits impartially while ensuring compliance with relevant HSE requirements.
- Follow and complete field and travel-related HSE requirements diligently.
- Audit in accordance with accreditation requirements and maintain schedules.
- Track, manage, and communicate audit plans and schedules effectively.
Self Management
- Work independently while effectively managing client relationships and leveraging leadership skills for both individual and team-oriented tasks.
- Exhibit excellent time management skills to ensure timely deliverables.
- Possess self-motivation with proactive problem-solving and decision-making capabilities.
Customer Focus
- Have a profound understanding of technical needs.
HSE Requirements
- Complete regular technical and HSE standard training and adhere to HSE requirements.
Performance Monitoring
Continual Development
- Engage in Occupational Health and Safety Environment awareness training, and conduct at least one IMS audit observation.
KPI’s
- Audit completion rate, adherence to HSE guidelines, report completeness, and defect management, among other metrics.
Minimum Required Qualifications
- Specialty
- Qualified auditor for QHSE, BCMS, and preferred certifications in EnMS and AMS. Fluency in English is required; knowledge of Arabic is an added advantage.
- Education
- Bachelor’s or Master’s degree.
- Training
- ISO 9001:2015, ISO 14001:2015/2026, ISO 45001:2018, ISO 22301:2019, client handling, and customer service. Preferred trainings include ISO 50001, ISO 55001, ITSMS/ISMS/PIMS.
- Technical Knowledge
- In-depth knowledge of ISO standards, ISO 17021, IAF and accreditation requirements, and NACE code classification. Proficient in Outlook, Office 365 (Word, Excel), planning, and scheduling software applications.
- Experience
- A minimum of 10 years experience in successfully executing, planning, and completing audits for Integrated Management Systems (IMS), Quality Health Safety Environment (QHSE), and Business Continuity Management Systems (BCMS) for clients in the marine, oil, and gas industries.
