The company is a market leader across the MENAT (Middle East, North Africa, and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The company Group has a total of 853 branches and 4,213 ATMs/SDMs, making it the leading financial services brand in the UAE.
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The Retail Credit Operations (RCS) unit manages the entire process for specific retail products offered by the company and another associated entity, handling Personal Finance, Auto Finance, Home Finance Operations, and Credit Cards. This role is situated at the intersection of Business Operations and Technology, focusing on managing technology-driven initiatives aimed at enhancing operational efficiency, improving customer experience, and ensuring compliance with regulatory requirements.
Key Responsibilities
- Identify, prioritize, and implement system enhancements for back-office operations.
- Act as a lead change agent, driving the adoption of new technologies across RCS operations.
- Analyze existing operational workflows and implement system changes to improve efficiency.
- Conduct in-depth analyses using GenAI, machine learning models, and OCR workflows.
- Oversee project plans, timelines, budgets, and resource allocation while managing project risks.
- Perform User Acceptance Testing (UAT) and sign-off on new technology solutions.
Qualifications
- Minimum 8-12 years of relevant banking experience in process excellence, automation, or transformation, with at least 3-5 years in designing processes and/or customer journeys.
- Experience in implementing or working on AI models/GenAI.
- Exceptional problem-solving and analytical thinking skills.
- Strong relationship and conflict management abilities.
- Proven team and project management skills.
Language Requirements:
Fluency in English is expected; additional language skills may be beneficial.
What We Offer
- Competitive salary package
- Emphasis on work-life balance and employee wellbeing
- Comprehensive Learning & Development opportunities
- Generous annual leave entitlement and private healthcare
- Preferential banking facilities for employees
Why Join Us?
The company is a recognized leader in banking innovation and offers numerous professional development opportunities to accelerate your career. We provide competitive rewards, benefits, and a flexible work policy enabling you to work from home as needed.
