Senior Learning & Development Director

About the role
The company is one of the world’s largest cryptocurrency exchanges, with teams across many countries working around the clock. This is a new role aimed at building a comprehensive learning engine for the company. The Head of Learning & Development will focus on how new hires gain productivity, how leaders grow, how engineers and sales teams remain sharp, and how the company collaborates at all-hands meetings. Mission: Help every employee get up to speed quickly, continually grow, and perform at their best while developing leaders as the company scales.

Key responsibilities
Learning & development

• Build and own the company's global learning strategy, aligned with business priorities and organizational values.
• Design and deliver leadership development for first-time managers, senior leaders, and high-potential talent.
• Develop core skills programs, including communication, feedback, coaching, and decision-making.
• Oversee required and compliance training working with Legal and Compliance, ensuring completion across all regions.
• Manage the learning platform (LMS) and content library; integrate live, digital, and on-the-job learning.
• Collaborate with HR Business Partners on development plans, career paths, and succession.
• Measure the impact of learning on performance, retention, and readiness, beyond mere attendance.

Employee onboarding

• Own the global onboarding program from offer acceptance through the first 90 days.
• Create a consistent company onboarding experience, plus role-specific tracks for engineering, sales, operations, and leadership.
• Partner with Talent Acquisition, IT, Workplace Operations, and hiring managers to ensure a smooth transition on day one across all locations.
• Monitor time-to-productivity and new-hire feedback, continually enhancing the program.

All-hands

• Manage the company all-hands program: cadence, agenda, content, and speaker preparation.
• Collaborate with the CEO, executives, and Internal Communications on key messaging and storytelling.
• Deliver all-hands meetings across time zones and formats (in-person, hybrid, virtual) so every office and team can participate.
• Collect feedback for continuous improvement after each session to enhance quality and engagement.

Technical enablement

• Partner with Engineering, Product, and Security leaders to develop learning paths for technical teams.
• Roll out programs on the company's platform and architecture, crypto and blockchain fundamentals, security practices, and emerging tools including AI.
• Establish onboarding and certification paths that expedite engineer productivity.
• Foster a strong internal teaching culture through tech talks, documentation, and subject-matter-expert programs.

Sales enablement

• Work with Sales, Business Development, and Marketing leaders to develop the sales enablement program.
• Manage sales onboarding and ramp plans, product and market training, and messaging certification.
• Develop playbooks, training content, and coaching programs for sales managers.
• Collaborate with Compliance to ensure sales teams communicate accurately in regulated markets.
• Track ramp time, win rates, and quota attainment to demonstrate impact.

Leadership

• Build, lead, and manage a global team of learning, onboarding, and enablement professionals.
• Oversee the function's budget, vendors, and learning technology.
• Act as a member of the People Leadership Team and a trusted partner to senior business leaders.

What success looks like in the first 12 months
Key areas and outcomes include:

• Learning & development: Global learning strategy approved; manager development program launched for all people leaders.
• Onboarding: One global onboarding program implemented in every office, with measurable improvements in new-hire experience and time-to-productivity.
• All-hands: Regular all-hands cadence set, with increasing attendance and feedback scores.
• Technical enablement: Establishment of engineering onboarding path and a recurring tech-talk program.
• Sales enablement: Standard sales onboarding and ramp plan launched; ramp time tracked and improving.
• Team: Function fully staffed, with a single learning platform and clear budget.

What you bring
Requirements

• 12+ years in learning & development, talent development, or enablement, with 5+ years leading teams.
• Proven experience building company-wide L&D and onboarding programs from the ground up.
• Hands-on experience in running technical enablement, sales enablement, or both.
• Background in a high-growth, global company with employees in multiple countries.
• Strong program design skills rooted in adult learning principles.
• Proficient in using data to assess learning impact on business results.
• Excellent facilitation and presentation skills, particularly with senior executives.
• Fluent English required.

Preferred

• Experience in fintech, crypto, financial services, or other regulated industries.
• Experience organizing large company events or all-hands meetings.
• Practical knowledge of using AI tools to build and personalize learning content.
• Familiarity with learning and enablement platforms (e.g., Workday Learning, Docebo, Highspot, Seismic).
• Coaching certification (e.g., ICF) is a plus.
• Knowledge of Arabic or Mandarin is a plus.

How you lead

• Builder: Capable of creating programs from the ground up and scaling them as the company grows.
• Business partner: Focus on addressing business problems, not just training requests.
• Results-focused: Measure impact and prioritize investments in actionable areas.
• Executive presence: Build trust with senior leaders and provide coaching.
• Global mindset: Design learning with consideration for diverse cultures, languages, and time zones.
• Curious learner: Stay updated on learning practices, technology, and industry trends.

Why Join Us
At the company, we are committed to fostering a supportive and enriching work environment. Our benefits include:

• Study Growth Fund: Support for professional development and continuous learning.
• Internal Events: Regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Work as part of a diverse, international team, alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Opportunities for long-term development and internal job transitions to help build your career path.