About the Role
The Senior Manager – Change & Release Management will own the end-to-end change and release management function for digital platforms, ensuring releases are effectively planned, coordinated, tested, approved, deployed, and stabilized. This role will lead release activities across AEM as a Cloud Service, websites, mobile applications, APIs, content, and supporting integrations while ensuring strong governance, accountability, stakeholder communication, and delivery discipline.
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Key Responsibilities
- Own and maintain the integrated release calendar covering scope, milestones, dependencies, environments, freeze periods, and deployment windows.
- Coordinate multiple technical and business workstreams to ensure releases are delivered according to agreed timelines and commitments.
- Lead release planning, readiness reviews, critical follow-ups, and post-release reviews while maintaining clear ownership of actions and escalations.
- Track risks, issues, dependencies, and actions through closure and escalate delays when required.
- Own the technology change management process, including change records, risk assessments, approvals, scheduling, traceability, and closure.
- Facilitate Change Advisory Board (CAB) meetings and coordinate normal, standard, and emergency changes.
- Ensure release readiness through testing, business acceptance, security requirements, operational readiness, dependency management, and recovery planning.
- Coordinate deployments across DEV, QA/UAT, Stage, and Production environments while maintaining traceability between approved scope and deployed versions.
- Coordinate AEM, web, iOS, Android, API, and content release dependencies to support smooth production deployment.
- Lead deployment and cutover activities, including rollback, roll-forward, incident escalation, and recovery coordination.
- Ensure post-release monitoring, hypercare, business verification, support handover, and formal release closure are completed.
- Act as the central coordination point for release status, risks, dependencies, decisions, and production outcomes across business and technology teams.
- Provide clear executive updates covering business impact, delivery confidence, risks, decisions required, ownership, and next steps.
- Manage competing priorities and communicate risks or delays clearly and proactively to relevant stakeholders.
- Monitor release performance and identify recurring causes of delays, failed changes, or production issues to drive continuous improvement.
- Partner with Engineering, QA, and Operations teams to improve CI/CD visibility, automated evidence, reusable runbooks, and release governance.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent relevant professional experience.
- Minimum of 7 years of experience in technology delivery, IT service management, release management, or a related discipline, including at least 5 years leading complex multi-team release activities.
- Strong experience managing recurring releases across web, mobile, backend services, vendors, and business stakeholders.
- Strong knowledge of IT change governance, release readiness, cutover planning, deployment coordination, emergency changes, and post-release reviews.
- Working knowledge of AEM as a Cloud Service and Cloud Manager or substantial experience managing releases within an enterprise CMS environment.
- Good understanding of Git, CI/CD pipelines, build artifacts, APIs, environments, headless content, content publishing, caching, and recovery processes.
- Experience using tools such as Jira, Azure DevOps, ServiceNow, or equivalent delivery and service management platforms.
