About the Job:
- Lead the development and execution of digital customer experience initiatives that enhance customer engagement across the entire customer lifecycle.
- Drive the delivery and continuous improvement of customer-facing digital solutions, including mobile applications, customer portals, chatbots, self-service platforms, kiosks, and AI-enabled technologies.
- Review and optimize customer journeys by identifying pain points, streamlining processes, and delivering seamless digital experiences.
- Act as the business lead for digital products, translating customer and business needs into impactful digital solutions.
- Partner with cross-functional teams (IT, Marketing, Sales, and Customer care) and external stakeholders to deliver transformation initiatives that improve customer satisfaction and operational efficiency.
- Develop business cases, performance metrics, and insights to support strategic decision-making and maximize value from digital investments.
- Identify opportunities to leverage emerging technologies and AI-driven solutions to improve customer satisfaction, adoption, and business performance.
- Lead and develop a team while fostering a culture of innovation, collaboration, and continuous improvement.
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About You:
- Min. 7-8 years relevant experience in digital technologies and tools with a minimum of 4 years managing teams and developing and implementing digital strategies ideally within the real estate sector.
- Bachelor’s degree in Business Management, Marketing, Customer Experience, Digital Transformation, Business Analytics, or a related discipline. Master’s degree or relevant professional certification would be advantageous.
- Certifications in Business Analytics, Customer Journey Mapping, or Service Design is highly desirable.
- Proven experience managing customer-facing digital platforms such as mobile apps, portals, chatbots, WhatsApp solutions, or self-service products.
- Exposure to AI, automation, or digital innovation initiatives is highly desirable; the ideal candidate has a passion for the tech space.
- Demonstrated expertise in customer journey mapping, process redesign, stakeholder management, and business case development, with the ability to translate insights into measurable business outcomes.
- Strong analytical, communication, and presentation skills (PowerPoint), with experience influencing senior stakeholders and leading cross-functional teams.
- Previous people management experience is required.
About the Benefits:
At the company, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future.
General Information
- Location: United Arab Emirates
- Business Unit: the company Properties Group
- Department: Sales, Marketing & Customer Experience
- Experience Level: Manager / Senior Manager
- Date: Thursday, August 6, 2026
- Entity: DHRE
