Senior Manager, Data Center Operations

Oversees Data Center Operations across multiple data centers, managing and integrating team performance, operations metrics, and capacity analysis into the broader business line strategy. The Senior Manager for Data Center Operations directs multiple teams in supporting escalated technical issues, crisis management, and performing root cause analysis while standardizing processes and maintaining an accurate knowledge base. They support new region builds and expansion activities, acting as a senior liaison with project and engineering teams to manage timelines, capacity, and ensure adherence to world-class standards. Additionally, this role engages and advises teams responsible for installations, repairs, inventory, and logistics, enforces standards for component replacements and upgrades, recommends significant purchases, and implements advanced maintenance strategies to optimize data center efficiency and stability.

Key Responsibilities

• Data Center Site Portfolio Management: Oversees Data Center Operations teams across customer and Cloud Service Partner (AWS, Google, Microsoft) data centers.

• Performance Monitoring and Analysis: Integrates operations metrics into broader business line strategy by overseeing team performance evaluations and physical, power, and cooling capacity analysis. Leads collaboration for continuous improvement efforts and mentors team members.

• Issue Management and Automation: Directs teams in handling escalated complex technical issues, proposing advanced strategies for issue triage, and leverages automation to prevent potential problems. Ensures consistency in the data center knowledge base and guides teams in crisis management protocols.

• Data Center Expansion Support: Manages new region builds and expansion activities in coordination with project and engineering teams, ensuring compliance with comprehensive timelines and world-class standards.

• Installation and Maintenance: Supports teams in installations, creates standards for component replacements, and oversees significant purchases and upgrades while implementing advanced maintenance strategies for efficiency and stability.