The Senior Manager – DC Operations will lead and optimize the performance of the company’s Distribution Centres (DCs). This role is responsible for driving operational excellence, ensuring world-class service levels, managing cost efficiency, and developing scalable processes that enable rapid business growth. The ideal candidate is a strategic operator with strong analytical capabilities, people leadership experience, and a proven track record in managing large-scale logistics or fulfillment networks.
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What You'll Do
- Own the end-to-end operations of all grocery DCs, including inbound logistics, inventory management, order processing, and last-mile handover.
- Establish and maintain SOPs, SLAs, and quality control frameworks to ensure consistent service delivery.
- Lead cross-functional initiatives with Supply Chain, Planning, Commercial, and Tech teams to optimize warehouse design, picking efficiency, and automation.
- Define and track KPIs, such as order accuracy, on-time dispatch rate, cost per order, stock loss, and labor productivity.
- Build dashboards and review cadences to monitor performance and proactively address bottlenecks.
- Drive initiatives to reduce fulfillment costs through process engineering, automation, and layout optimization.
- Collaborate with Procurement and Network Design teams on capacity planning, DC expansion, and contract negotiations.
- Manage budgets, P&L, and resource allocation across facilities to deliver on financial and service targets.
- Lead, mentor, and develop a team of DC Managers, Supervisors, and frontline associates.
- Foster a high-performance culture focused on safety, collaboration, and continuous improvement.
- Support the launch of new DCs or markets, including site selection, setup, and operational readiness.
What You'll Need
- Bachelor’s degree in Engineering, Supply Chain, Operations Management, or related field.
- 8+ years of experience in fulfillment center or DC operations, ideally within grocery, FMCG, or e-commerce sectors.
- Proven experience leading multi-site operations and large teams.
- Deep understanding of warehouse processes, lean principles, and demand-driven logistics.
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent communication and leadership abilities.
- Tech-savvy mindset; experience with WMS, OMS, and BI tools (e.g., Tableau, Power BI, SQL) preferred.
What We’ll Provide You
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time company colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
