About the Role / About the Job
The Senior Manager of Digital Health & Technology leads the definition, prioritization, and delivery readiness of healthcare digital, data, and technology requirements. This role translates clinical, operational, and corporate priorities into clear technology requirements, delivery roadmaps, information flows, and reporting needs. The Senior Manager coordinates with the company on solution design, architecture alignment, implementation planning, and service readiness.
In a healthcare startup, technology is crucial for clinical operations, reporting, integration, and enhancing patient experience. The role supports the prioritization of systems required across Sports Medicine, Citywide Healthcare, and IHN by tracking technology dependencies, delivery risks, and readiness requirements. In Sport Medicine / Performance, technology serves as core infrastructure: electronic health records, clinical and athlete-monitoring platforms, analytics, and cybersecurity must be specified, procured, deployed, and integrated to enable safe clinical delivery and evidence-based performance health.
This position collaborates closely with clinical, operations, finance, and enabling teams to translate business and clinical needs into healthcare technology and data requirements. The Senior Manager will also support technology quality assurance, readiness, and compliance with relevant healthcare-specific technology and data standards.
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Key Accountabilities
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Digital Health Strategy & Technology Requirements
- Implement approved Digital Blueprint and define health technology requirements and digital roadmap across clinical, operational, and enabling domains, aligned with the organization's startup priorities and target operating model.
- Translate clinical and business needs into technology specifications, architecture principles, and a prioritized delivery plan.
- Advise leadership on build-versus-leverage decisions across the company and partner ecosystem.
- Coordinate with relevant function owners on interoperability and integration requirements across clinical, operational, and administrative systems.
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Data Management, Analytics & Business Intelligence
- Define healthcare data requirements, information flows, data ownership, and reporting needs across functions.
- Define and coordinate analytics and reporting requirements that support data-driven clinical, operational, and leadership decision-making.
- Track data availability, quality, ownership, and reporting gaps, coordinating with function owners to ensure healthcare data is usable for decision-making.
- Support reporting and data needs across the organization as capability matures.
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Vendor Service Delivery
- Define, establish, and manage service-level agreements with the company and technology partners, ensuring accountable service delivery to the organization.
- Monitor vendor and partner performance against SLAs and drive remediation where service falls short.
- Act as the primary coordination point with relevant technology stakeholders on healthcare-specific technology requirements and delivery priorities.
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Cybersecurity, Data Privacy & Governance
- In coordination with the company, embed cybersecurity, data privacy, and information-governance controls across all platforms and data flows from the outset.
- Ensure compliance with local data-protection and healthcare information regulations and applicable international standards.
- Establish access controls, audit trails, and incident-response readiness for health and personal data.
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Deployment, Integration & Readiness
- Oversee deployment and integration readiness for all technology, ensuring systems are tested, secure, and operational ahead of go-live milestones.
- Coordinate healthcare-specific testing and readiness activities with relevant clinical and operational teams.
- Track technology readiness against the enterprise activation roadmap.
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Innovation & Digital Enablement
- Identify and introduce digital health innovations — such as telehealth, remote athlete monitoring, wearables, and AI-assisted tools — aligned with partner best practices.
- Pilot and scale digital solutions that enhance clinical quality, athlete outcomes, and operational efficiency.
Experience & Academic Qualifications
- Bachelor's degree in Computer Science, Information Systems, Health Informatics, Engineering, or a related field is required.
- A Master's degree and recognized certifications (e.g., health informatics, cybersecurity, TOGAF, ITIL, or vendor platform certifications) are preferred.
- 8+ years of progressive experience in digital health, healthcare IT, health informatics, or technology delivery, with experience in defining healthcare technology requirements, supporting EHR and healthcare platform delivery, and coordinating technology readiness.
- Demonstrated experience managing technology vendors and SLAs, data management and analytics, and cybersecurity/data-privacy controls within a healthcare environment.
- Experience within accredited healthcare institutions is an advantage.
- Working knowledge of local data-protection and healthcare information regulatory frameworks, and of interoperability and integration across clinical and administrative systems.
