About the Role
The Senior Manager of Digital Health & Technology leads the definition, prioritization, and delivery readiness of the company's healthcare digital, data, and technology requirements. This role translates clinical, operational, and corporate priorities into clear technology requirements, delivery roadmaps, information flows, and reporting needs, while coordinating with the company on solution design, architecture alignment, implementation planning, and service readiness.
In a healthcare startup, technology is a critical enabler of clinical operations, reporting, integration, and patient experience. This role supports the prioritization of the systems required across Sports Medicine, Citywide Healthcare, and IHN, while tracking technology dependencies, delivery risks, and readiness requirements. Specifically within Sports Medicine / Performance, technology is core infrastructure rather than an afterthought: electronic health records, clinical and athlete-monitoring platforms, analytics, and cybersecurity must be specified, procured, deployed, and integrated to enable safe clinical delivery and evidence-based performance health.
The Senior Manager works closely with clinical, operations, finance, and enabling teams to translate business and clinical needs into healthcare technology and data requirements, ensuring solutions are aligned with healthcare requirements and that data is usable for decision-making. The role also supports technology quality assurance, readiness, and compliance with relevant healthcare-specific technology and data requirements.
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Key Accountabilities
- Digital Health Strategy & Technology Requirements
- Implement approved the company's Digital Blueprint and define the company's health technology requirements and digital roadmap across clinical, operational, and enabling domains, aligned with the organization's startup priorities and target operating model.
- Translate clinical and business needs into technology specifications, architecture principles, and a prioritized delivery plan.
- Advise leadership on build-versus-leverage decisions across the company and partner ecosystem.
- Coordinate with the company and relevant function owners on interoperability and integration requirements across clinical, operational, and administrative systems.
- Data Management, Analytics & Business Intelligence
- Define the company's healthcare data requirements, information flows, data ownership, and reporting needs across functions.
- Define and coordinate analytics and reporting requirements that support data-driven clinical, operational, and leadership decision-making.
- Track data availability, quality, ownership, and reporting gaps, coordinating with function owners to ensure healthcare data is usable for decision-making.
- Support reporting and data needs across the organization as capability matures.
- Company SLA & Vendor Service Delivery
- Define, establish, and manage service-level agreements with the company and technology partners, ensuring strong, accountable service delivery to the company.
- Monitor vendor and partner performance against SLAs and drive remediation where service falls short.
- Act as the primary coordination point with the company and relevant technology stakeholders on healthcare-specific technology requirements and delivery priorities.
- Cybersecurity, Data Privacy & Governance
- In coordination with the company, embed cybersecurity, data privacy, and information-governance controls across all platforms and data flows from the outset.
- Ensure compliance with Saudi data-protection and healthcare information regulations and applicable international standards.
- Establish access controls, audit trails, and incident-response readiness for health and personal data.
- Deployment, Integration & Readiness
- Oversee deployment and integration readiness for all technology, ensuring systems are tested, secure, and operational ahead of go-live milestones.
- Coordinate healthcare-specific testing and readiness activities with the company and relevant clinical and operational teams.
- Track technology readiness against the enterprise activation roadmap.
- Innovation & Digital Enablement
- Identify and introduce digital health innovations — telehealth, remote athlete monitoring, wearables, and AI-assisted tools — aligned with partner best practice.
- Pilot and scale digital solutions that enhance clinical quality, athlete outcomes, and operational efficiency.
Requirements
- Experience & Academic Qualifications
- Bachelor's degree in Computer Science, Information Systems, Health Informatics, Engineering, or a related field is required. A Master’s degree and recognized certifications (e.g., health informatics, cybersecurity, TOGAF, ITIL, or vendor platform certifications) are preferred.
- 8+ years of progressive experience in digital health, healthcare IT, health informatics, or technology delivery, including defining healthcare technology requirements, supporting EHR and healthcare platform delivery, and coordinating technology readiness in new or transforming organizations.
- Demonstrated experience managing technology vendors and SLAs, data management and analytics, and cybersecurity/data-privacy controls within a healthcare environment. Experience within accredited healthcare institutions (JCI, CBAHI) is an advantage.
- Working knowledge of Saudi data-protection and healthcare information regulatory frameworks, and of interoperability and integration across clinical and administrative systems.
