The Senior Manager – Digital Portfolio will successfully lead and grow the Business Banking Neobiz High Value segment through a team of Digital Portfolio Manager Channel. This role involves assisting the management in the formulation of business strategy for NEOBiz and working closely with proposition, finance, and investment advisory for the successful delivery of the strategy. Effectively leading the Business Banking Digital Portfolio Managers and service staff via coaching is essential.
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Responsibilities
- Develop a clear business plan and strategies for superior sales & service delivery, focusing on growing market share in the SME category using all Mashreq Business Banking and digital channels.
- Execute Business Banking strategies to build long-term relationships with the affluent segment to achieve sales targets.
- Prepare and execute the Business Banking yearly budget plan, including financial commitments, service standards, and marketing activities.
- Generate business performance management reports by combining Sales & Service metrics to improve productivity.
- Coach, groom, and develop the competency level of sales & service staff, managing recruitment, training, and deployment.
Requirements
- University graduate.
- 5-7 years’ experience as a Business Banking Relationship Manager (RM).
- 2-3 years’ experience as a Team Leader managing Business Banking RMs.
- Strong knowledge of business banking products – FX, Trade, Insurance, and Investments.
- Excellent people management and conflict resolution skills.
- Ability to think creatively, with strong analytical and problem resolution skills.
- Dynamic, results-oriented approach to work, with the ability to work under pressure.
