About the Role
The Head of AI Enablement is accountable for defining and executing the enterprise-wide AI strategy to drive sustained business value, ROI, competitive differentiation, and industrialization at scale. This role sets the vision, operating and execution model, and investment priorities for AI across the organization, ensuring it is systematically embedded into core business strategies, products, and operating processes. The position involves direct C-level reporting and the establishment and performance of the enterprise AI ecosystem, including platforms, solutions, governance, talent, and strategic partnerships. The Head of AI Enablement acts as the executive authority responsible for accelerating AI adoption while ensuring regulatory compliance, ethical use, and resilience. This senior-level role partners closely with business, technology, data, risk, and external stakeholders to translate strategic intent into measurable outcomes and position the bank as a leader in AI-driven transformation.
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Principal Accountabilities:
- Product Strategy and Roadmap: Define product vision, roadmap, and growth opportunities. Develop and maintain a clear and actionable product strategy that aligns with the overall business strategy and objectives. Own the product requirements and roadmap, prioritize and manage the product backlog.
- Value Creation: Assess value, develop cases, and prioritize stories, epics, and themes to ensure focus on those with maximum value/ROI and optimum customer experience.
- Requirement Gathering: Collaborate closely with stakeholders, including customers, internal teams (such as products, contract center, IT engineering and technology, compliance, operations, and governance), and external partners.
- Backlog Management: Maintain the product backlog, ensuring it reflects the priorities and needs of various stakeholders and is groomed and refined regularly.
- Feature Definition: Define clear and concise user stories and acceptance criteria based on business requirements and user feedback, ensuring the development team understands the scope and goals of the product features.
- Release Planning and Coordination: Plan and coordinate product releases, including defining release goals and ensuring timely delivery of features and enhancements.
- Product Development Oversight: Act as the primary point of contact for the development team, providing guidance and support throughout the development lifecycle.
- Market and Competitive Analysis: Conduct market research and competitive analysis to identify opportunities for product innovation and differentiation.
- User Experience and Quality Assurance: Collaborate with UX/UI designers and QA analysts to ensure that the product meets high standards of usability, accessibility, and quality.
- Performance Monitoring and Optimization: Monitor product performance and KPIs, conduct data analysis to identify areas for improvement.
- Stakeholder Management and Communication: Work closely with stakeholders, customers, and development teams to define and communicate product requirements, user stories, and acceptance criteria. Lead and manage business analysts, assign tasks, and ensure effective communication.
Requirements
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Education and Experience:
- Proven experience (10 - 15 years) in Digital Banking, Digital Transformation, FinTech, Mobile and Online Banking, Financial Services as a Product Owner or similar role in a Financial Services environment.
- Experience delivering wealth, liabilities, and investment-related products and services.
- Minimum of Bachelor’s degree in Business, Information Technology, Computer Science, or a related field; MBA or relevant certifications preferred.
- Highly proficient with mobile banking apps, online banking platforms, payments systems, or other fintech solutions.
- Solid understanding of banking concepts, products, procedures, and operations.
- Strong knowledge of regulatory landscape, requirements and compliance standards in the financial services industry in UAE, including investments and wealth management regulations.
- Solid understanding of agile methodologies, including Scrum or Kanban, and experience with agile tools such as JIRA or Azure DevOps.
