Senior Manager – Global SaaS & Apps, Customer Success Services (CSS)

Oracle is a technology leader that’s changing how the world does business, with our Customer Success Services (CSS) team supporting over 6,000 companies worldwide. We are seeking an experienced and self-motivated leader to manage a team of technical subject matter experts in Saudi Arabia. As a Senior Manager, you will actively contribute to accelerating our customers' success by leading a highly skilled team that builds and maintains clients' technical landscapes through tailored support services.

Key Responsibilities:

• Lead and develop a team of technical subject matter experts and functional consultants.
• Oversee the successful technical delivery of CSS contracts within designated customer accounts across one or more regions.
• Collaborate closely with sales, delivery account teams, and regional management to ensure effective solutions are implemented.
• Engage in service and product development activities to drive customer success.
• Foster strong relationships with partner organizations to enhance CSS delivery capacity.

Job Requirements:

• Minimum of 15 years of experience in IT organizations.
• Proven experience in strategic resourcing and delivery management.
• Experience managing teams of 10 or more.
• Relevant technical knowledge and experience in Oracle Applications implementations, management, and support (full life-cycle).
• Certification in Project Management (PMP) or extensive project management experience is advantageous.
• Experience working in multicultural environments, leveraging onshore and offshore teams.

Qualifications:

• MBA or PMP is recommended.
• Proven track record in customer management, engineering service scoping, and team leadership.
• Strong problem-solving and innovation skills.
• High-quality communication capabilities.

Language Requirements: Not explicitly stated, but proficiency in English is typically expected in an international work environment.

What We Offer:

• A competitive salary with exciting benefits.
• Flexible and remote working options.
• Learning and development opportunities.
• Employee assistance programs for mental health support.
• An inclusive culture that celebrates diversity and innovation.

Oracle values diverse perspectives and is committed to creating a workplace where all kinds of people can thrive and contribute to meaningful change.