Oracle is a technology leader that’s changing how the world does business. Our Customer Success Services (CSS) team supports over 6,000 companies worldwide. We are seeking an experienced and self-motivated leader to manage a team of technical subject matter experts located in Saudi Arabia as our Senior Manager. You will play a crucial role in accelerating customer success by leading a highly skilled team that builds and maintains our clients’ technical landscapes through tailored support services.
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Key Responsibilities:
- Lead and develop a team of technical subject matter experts and functional consultants responsible for working with customers to provide guidance and support for Apps & SaaS.
- Engage closely with the regional CSS Technical Account Manager (TAM) Organization and CSS Sales to ensure effective resource allocation.
- Collaborate with sales and delivery account teams to implement appropriate solutions for customers.
- Drive skills development of team members in line with CSS objectives.
- Maintain regular interaction with partners and third parties to enhance CSS delivery capacity.
- Ensure the proper technical resource allocation to CSS services and improve the quality of CSS processes.
Qualifications:
- Minimum 15 years of experience in IT organizations with a background in strategic resourcing and delivery environments.
- Proven experience managing teams (10+ members).
- Relevant technical experience in Oracle Applications implementations, management, and support.
- Project Management (PMP) certification or extensive project management experience is preferred.
- An MBA or equivalent is recommended.
Work Conditions:
- Full-time position with flexible and remote working options available.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for learning and career advancement.
- An Employee Assistance Program to support mental health.
- A commitment to inclusion and diversity in the workplace.
Language Requirements:
- Proficiency in English; additional languages may be beneficial.
Oracle is dedicated to creating a diverse and inclusive workplace where all employees can thrive and contribute to innovation.
