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About the Job: The Senior Manager – Infrastructure & IT Operations is responsible for the strategy, delivery, operation, security, and continuous improvement of the shared technology infrastructure supporting all the company entities. This role ensures a secure, resilient, scalable, and highly available 24x7 technology environment, with end-to-end accountability for cloud and on-premises infrastructure, networks, databases, identity and access management (IAM), infrastructure security, DevSecOps, Site Reliability Engineering (SRE), monitoring and observability, as well as backup and disaster recovery. The position also leads IT Operations and end-user technology services, overseeing various aspects including service desk, field support, endpoint and device management, IT asset management, and incident management. The role works closely with Cybersecurity, Applications, Software Development, Enterprise Architecture, Risk, Compliance, and business teams to ensure technology services meet defined SLAs, security standards, regulatory requirements, and operational resilience objectives while driving cloud adoption, automation, performance optimization, service reliability, and continuous improvement. Location: Abu Dhabi Emirate, United Arab Emirates Work Conditions: On-site, Full-time Language Requirements: Not specified. Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related field. - Cloud certification at architect/professional level (Microsoft Azure and/or AWS). - ITIL certification; SRE, DevOps, Kubernetes, or security certifications (e.g., CKA, CISSP, CISM) are strong advantages. Experience: - Minimum 12+ years of experience in IT Infrastructure and Technology Operations, including at least 7 years in regulated environments. - Proven hands-on experience with Infrastructure-as-Code (IaC), automation and DevOps/DevSecOps. - Strong expertise in Microsoft Azure, AWS, private cloud/data centre infrastructure, IAM/PAM, and infrastructure cybersecurity. This position is ideal for candidates with a passion for IT infrastructure and operations, aiming to contribute significantly to a leading financial services institution.
