Senior Manager - IT Operations & Delivery

The main objective of this role is to lead and manage end-to-end IT operations and delivery, ensuring stable, secure, and efficient IT services across the company. Key responsibilities include overseeing IT infrastructure operations, evaluating emerging technologies, and driving the successful delivery and management of IT infrastructure and operational projects.

Key Responsibilities:

• Provide strategic oversight of IT infrastructure, systems, and technology platforms, ensuring high availability and alignment with enterprise standards.
• Oversee the 24x7 Network Operations Center (NOC), focusing on proactive real-time monitoring and incident response.
• Lead execution and technology feasibility studies, guiding architectural decisions and planning.
• Drive infrastructure initiatives including data center modernization, cloud migration, and platform upgrades.
• Ensure strong governance for infrastructure and operational project portfolios, aligning with business priorities.
• Collaborate with Cyber Security Operations to enhance security posture across operational infrastructure.
• Conduct disaster recovery drills to meet defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Ensure compliance in daily backup operations and maintain accurate visibility in IT Asset Management.
• Build and mentor a high-performing IT operations and infrastructure support team.
• Assure smooth service transition and knowledge transfer on all new business initiatives.

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 10-12 years of experience in IT operations and infrastructure management, with a focus on team management.
• Fluent in English.
• Certifications in IT governance and service management frameworks such as COBIT and ITIL are preferred.

Competencies:

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to Achieve
• Resilience and Flexibility
• Inspiring & Developing Others
• Decision Making
• Strategic Thinking
• Business Acumen

ISR Requirements:

• Adhere to the company's ISR policies and complete required ISR awareness sessions.