About the Role
As part of our Risk Operations team, you’ll be responsible for strengthening our global risk control strategy by managing a well-performed risk operation team to ensure portfolio risk levels align with the enterprise risk appetite. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.
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What You Will Do
- Lead APAC Merchant Risk Operations team for Payments
- Own end-to-end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact
- Oversee design and execution of merchant monitoring, investigation and escalation workflows across the APAC region
- Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations
- Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM-based workflows, analytics surfaces) for higher accuracy and efficiency
- Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards
- Drive the key performance metrics (fraud ratio, chargeback ratio, etc.) in Merchant Risk Management (MRM) team to meet the company OKR
- Proactive stakeholder management including risk, compliance, commercial, and product teams
- Always challenge the status quo and continuously strive for operational excellence
Who You Are
You are an experienced risk operations leader who is equally comfortable in the details of complex cases and in board-level conversations about strategy and risk appetite. You know how to scale teams, influence cross-functional stakeholders, and build systems that enable both growth and protection.
Minimum Qualifications
- 8+ years of experience in payments, fintech, or acquiring with at least 3+ years of people management experience
- Deep expertise in one or more areas of Merchant Risk, including:
- Credit and fraud risk (reserves and exposure management)
- Brand risk (AUP and compliance management)
- Proven track record of managing senior individual contributors in multi-location teams
- Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast-moving, high-growth environment
- A strong desire to learn about new payment trends and technologies
- Bachelor’s degree or equivalent practical experience
Preferred Qualifications
- Strong analytical and data skills – comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact
- Experience building or scaling risk operations in a global fintech or top-tier payments company
- Hands-on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations
- Mandarin language proficiency.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that there will not be requests for bank details, sensitive ID numbers (i.e., passport), or any form of payment during the application or interview process. All official communication will come from an @the company.com email address. Please apply only through the official careers page or LinkedIn.
Equal Opportunity
Valuing diversity, candidates will be considered based on merit, qualifications, competence, and talent without regard to color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
