Senior Manager, Network & Voice Ops

The Senior Manager, Network Operations is responsible for ensuring the secure, efficient, and compliant operation of the bank’s branch and office networks, wireless infrastructure, and Network Access Control (NAC) setup across UAE, IBG, and MGN locations. This role plays a critical part in maintaining network reliability, security, and regulatory compliance, while leading audits, risk assessments, and major network projects.

Key Objectives:

• Ensure High-Performance Network Operations: Oversee the design, implementation, and maintenance of branch and office networks to support seamless banking operations.
• Optimize Wireless Infrastructure: Deploy and manage secure wireless networks across banking locations, ensuring uninterrupted connectivity.
• Implement & Maintain NAC Solutions: Strengthen access control and security by managing Network Access Control (NAC) across the bank.
• Lead Compliance & Audit Initiatives: Ensure adherence to PCI-DSS, GDPR, and financial industry regulations, conducting regular audits and risk assessments.
• Drive Network Security & Risk Management: Implement encryption protocols and compliance to the bank's RCSA framework to protect banking data.
• Manage Network Projects & Upgrades: Lead large-scale network transformation projects, including Intelligent WAN, cloud integrations, and tech refresh infrastructure upgrades.
• Collaborate with Stakeholders: Work closely with IT, security, compliance, and senior leadership to align network operations with banking goals.

Responsibilities:

• Maximize uptime for branch and office networks while minimizing downtime.
• Maintain compliance with PCI-DSS, GDPR, and financial industry regulations.
• Reduce network operational costs through strategic vendor management and technology upgrades.
• Lead large-scale Datacenter network transformation projects and oversee cloud-based network integrations.
• Manage a team of network engineers and technicians, engaging with senior leadership to drive strategic network initiatives.

Qualifications:

• Relevant Experience: 15+ years in network operations management within financial institutions; hands-on experience with branch and office network infrastructure, wireless technologies, and NAC solutions.
• Technical Skills: Expertise in network infrastructure management, security and risk management, audit & compliance leadership, and project management.
• Certifications: CCIE, CISSP certifications preferred.

This position is crucial in ensuring the operational efficiency and security of the bank’s network infrastructure.

Location: United Arab Emirates
Work Conditions: Full-time, On-site