About the Role
This role is focused on providing strategic leadership for operational readiness across assigned major assets and programmes. The aim is to ensure an integrated and controlled transition from project delivery into safe, compliant, and sustainable operations. The responsibilities include setting readiness direction, governing assurance and activation recommendations, and aligning senior stakeholders on priorities, risks, and outcomes to support seamless launches, sustained operations, and exceptional guest experiences across the company’s entertainment and cultural projects.
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Core Responsibilities
- Define and implement operational readiness strategy, governance, standards, assurance methodology, and activation decision gates for assigned portfolios, aligned with the company’s strategic objectives.
- Lead integrated readiness planning and delivery across people, process, technology, facilities, safety, security, commercial, regulatory and service workstreams, with sequenced plans and accountable owners.
- Provide senior oversight of milestones, interdependencies, risks, issues, decisions, and evidence-based completion status; establish and monitor readiness and operational performance KPIs.
- Collaborate with project delivery, operations, engineering, and stakeholder teams to embed operational requirements throughout design, procurement, commissioning, handover, mobilization, and opening plans.
- Chair senior readiness reviews, resolve cross-workstream dependencies, and direct mitigation and recovery plans for gaps affecting safety, compliance, guest experience, or activation dates.
- Advise executive leadership on readiness status, activation options, residual risks, performance findings, and required decisions, escalating trade-offs beyond delegated authority.
Specific Responsibilities
- Oversee operating model, workforce, standard operating procedure (SOP), operating supplies and equipment (OS&E), technology, facilities, and service mobilization readiness; ensure staff training and development prepare operational teams to meet defined performance standards.
- Govern readiness for permits, licenses, and regulatory interfaces through accountable functions, ensuring clear ownership, timely delivery, and visibility of unresolved compliance gaps.
- Lead readiness assessments, assurance reviews, inspections, rehearsals, and operational trials; recommend progression through key stage gates based on completion evidence and clearly stated residual risks.
- Oversee consultants, contractors, advisers, and operators supporting readiness, ensuring clear scope, deliverable quality, schedule, and accountability.
- Build team capability through direction, coaching, performance management, and consistent quality standards.
- Champion a guest-focused approach and continuous improvement, applying lessons learned, best practices, and industry standards to improve readiness plans and standardize delivery across the function.
Generic Responsibilities
- Follow applicable company policies, safety requirements, confidentiality, and document-control practices.
- Maintain clear records and perform related duties consistent with the approved role scope.
- Work within approved delegated authorities; recommend activation decisions to authorized decision-makers.
Minimum Qualifications
- Bachelor’s degree in business administration, engineering, operations management, project management, hospitality, or a related discipline. A master’s degree is preferred.
Professional Certifications
- PMP, PRINCE2, facilities management, operational readiness, HSE, risk or programme management certification is preferred.
Skills
- Multi-workstream programme integration
- Readiness assurance and recovery planning
- Operating-model and mobilization oversight
- Senior stakeholder alignment
- Executive reporting
- Dependency resolution
- Team leadership
- Consultant oversight and change delivery
Experience
Years of Experience
- Minimum of 7 years of relevant experience in operational management, operational readiness, mobilization, project delivery, or asset activation for major or complex programmes, including at least 3 years in a senior leadership role.
Nature of Experience
- Experience leading major or complex readiness and mobilization programmes, integrating multiple workstreams, aligning senior stakeholders, and directing assurance and recovery planning, preferably within the entertainment or large-scale infrastructure sectors.
