The Senior Manager, Product Design will lead design for the SHARE Ecommerce ecosystem, creating seamless and customer-focused digital experiences across mobile and web platforms. This role partners with cross-functional teams to drive design strategy, innovation, and usability, while mentoring designers and ensuring high-quality product experiences aligned with the company's customer experience standards.
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Role Summary
- Lead product design across the SHARE platform within the SHOP pod.
- Define and drive the design vision for digital customer journeys and experiences.
- Create intuitive, scalable, and customer-centric product experiences aligned with business goals.
- Lead the end-to-end design process, including research, ideation, prototyping, and usability testing.
- Ensure design excellence and consistency through design systems, reusable components, and established standards.
- Collaborate closely with Product, Engineering, Data, and Marketing teams throughout product discovery and delivery.
- Manage, mentor, and develop product designers while fostering creativity and continuous improvement.
- Drive measurable impact through improved customer experience, engagement, retention, design quality, and team performance.
Requirements
- 10+ years of product design experience with strong UX/UI expertise across mobile and web platforms.
- Proven ability to lead user-centered design, from research and prototyping to delivery of high-quality digital products.
- Strong skills in design leadership, mentoring, and stakeholder management, with the ability to influence cross-functional teams.
- Experience delivering and scaling customer-focused digital products, including apps launched on the App Store and/or Play Store.
- Ability to balance strategic thinking, innovation, data-driven decision-making, and fast-paced execution while maintaining design excellence.
- Excellent communication, collaboration, and people management skills, with a passion for inclusive design, accessibility, continuous improvement, and customer advocacy.
What We Offer
- A friendly environment, where everyone shares positive vibes and is excited about our future.
- The opportunity to work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
