Senior Manager - Projects

About the Role
The IT Senior Project Manager will manage the delivery of critical projects end-to-end, ensuring on-time, on-budget, and high-quality outcomes aligned to business needs. This role involves managing stakeholders, vendors, and delivery teams, ensuring that programs/solutions/projects are deployed safely with a complete operational handover and measurable adoption.

Responsibilities

STRATEGIC:

• Own delivery strategy for assigned Programs/Projects application initiatives (GBS, ERP/CRM/HCM/finance apps, enterprise SaaS, integrations, workflow platforms), selecting an appropriate delivery method (agile/waterfall/hybrid).
• Establish application project governance: steering cadence, decision forums, change control, RAID standards, and clear acceptance criteria with business owners.
• Drive portfolio alignment for assigned projects by managing dependencies across applications, integrations, data, and shared platforms.
• Partner with business stakeholders, architecture, security, and data to ensure solution designs meet enterprise standards (integration patterns, data controls, auditability, non-functional requirements).
• Lead vendor delivery across multiple stakeholders following Project governance structure or application partners (SOW/SLA adherence, delivery quality, commercials tracking, and escalation management).
• Track vendors as per SOW deliverables, milestone payments, managing and maintaining program/project plan, budget, contract, procurement, steerco, and management update decks.
• All deliveries to be approached from the perspective of Automation, AI & Data analytics.

OPERATIONAL:

• Lead discovery and requirements: facilitate workshops, document functional/non-functional requirements, define scope, and establish baseline plan (schedule, resources, budget).
• Manage system/program/application delivery design coordination, build/config oversight, integration coordination, environment readiness, and release planning.
• Plan and execute UAT approach, test cycles, defect triage, entry/exit criteria, and business sign-off management.
• Manage data and cutover: migration planning, reconciliation approach, cutover runbooks, rollback planning, and go-live readiness checkpoints.
• Ensure service transition: coordinate training, knowledge transfer, support model, SOP/runbook creation, and hypercare with clear ownership and SLAs.
• Maintain strong project controls: weekly status, RAID logs, dependency tracking, issue escalation, and transparent communication to sponsors and PMO.
• Prepare management updates and action tracking.

PEOPLE MANAGEMENT:

• Lead a matrix team consisting of team members, transition, change, application analysts, developers/configurators, integration engineers, QA, business SMEs, and vendors by setting clear outcomes and delivery discipline.
• Build delivery accountability through clear RACI, regular ceremonies (standups/weekly checkpoints), and performance follow-up on actions and decisions.

PRODUCT / PROCESS IMPROVEMENT:

• Standardize application delivery templates (BRD/FRD, user stories, UAT packs, cutover checklist, handover checklist) to improve consistency and reduce rework.
• Improve release predictability by strengthening change control, environment management, and dependency mapping across applications and integrations.
• Enhance operational stability by enforcing “definition of done” including documentation, monitoring requirements, and service transition readiness.
• Program management, tracking and reporting as PMO processes.

Qualifications

EDUCATION:

• Minimum: Bachelor’s in IT, PMP or PRINCE2, Agile certification (CSM/PSM/SAFe).
• Preferred: Project Management Certification.

EXPERIENCE:

• Minimum: 10 years of experience delivering programs/application projects/changes with ownership of scope/schedule/budget and cross-functional coordination.
• Preferred: 15 years of experience in delivering enterprise application implementations.