Senior Manager - Screening Operations

About the Role
Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. We nurture a diverse, inclusive community where every voice is valued. We are actively seeking an ambitious professional to join our team to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

About the Business Area
GBS is a group of highly skilled and talented professionals who form an essential part of our continued journey of success. With a proud history of commitment, innovation, and delivery, GBS constantly strives for excellence while ensuring the highest standards of quality and risk awareness. Each member of the GBS family plays an integral role in driving the organization's strategy, growth, and digital evolution by working closely with valued business partners to achieve exceptional customer experience through outstanding service and support.

Key Responsibilities

• Manage end-to-end Screening Operations covering sanctions, adverse media, name screening, and onboarding alerts to ensure alerts are appropriately investigated, documented, escalated, and concluded within established service requirements.
• Monitor operational performance, capacity, and quality across the unit to maintain accurate case disposition, audit-ready records, and consistent delivery across the screening operation.
• Manage operational controls across Screening Operations to identify and address sanctions exposure, control weaknesses, emerging alert types, and operational risks while maintaining alignment with approved regulatory requirements and internal policies.
• Monitor key risk indicators, key performance indicators, hit rates, and emerging risk trends and coordinate corrective and remediation actions with Group Compliance, Sanctions Advisory, and Operational Risk to maintain an appropriate control environment.
• Oversee the artificial intelligence solutions deployed within Screening Operations and assess opportunities to enhance screening logic and detection outcomes based on operational experience, alert trends, and identified control requirements.
• Coordinate simulation testing and evaluation of proposed logic changes with relevant stakeholders to ensure enhancements are appropriately assessed and vetted prior to implementation.
• Manage operational enhancements to screening systems and workflows in collaboration with Technology Services and relevant vendors to improve screening accuracy, operational efficiency, and control effectiveness.
• Coordinate User Acceptance Testing, system upgrades, model tuning, automation, and workflow improvements to ensure approved changes are appropriately tested and support sustainable operational performance.
• Ensure Screening Operations processes and controls remain aligned with applicable regulatory requirements, organizational policies, and approved procedures, and that appropriate supporting documentation and evidence are maintained.
• Support regulatory reviews, internal audits, and compliance testing and coordinate remediation of identified operational findings to ensure actions are addressed and escalated through appropriate channels.
• Coordinate with Group Compliance, Sanctions Advisory, Operational Risk, Fraud Risk, Operations, and Business Units to support the resolution and escalation of complex screening cases and operational control matters.
• Provide operational guidance on screening requirements and communicate material trends, control issues, and operational considerations to relevant stakeholders to support consistent application of financial crime controls.
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with required policies, processes, procedures, and systems.

Ideal Candidate Experience

• At least 7 years of experience in Banking Operations, including experience in financial crime or compliance operations with exposure to sanctions screening.
• Bachelor’s Degree in Business Administration, Finance, Accounting, or a related discipline.
• Certified Global Sanctions Specialist (CGSS) or Certified Anti-Money Laundering Specialist (CAMS).
• Sanctions and Adverse Media Screening.
• Financial Crime Operations.
• Screening Risk and Control Management.
• Complex Alert and Case Management.
• Screening Systems and Technologies.
• Artificial Intelligence Solution Oversight.
• Data Modelling and Simulation Testing.
• Screening Logic and Model Tuning.
• Risk Management and Control Frameworks.
• Data Analysis and Management Information.
• Key Risk and Performance Indicator Monitoring.
• User Acceptance Testing.
• Process Improvement and Automation.
• Regulatory Compliance and Assurance.
• Stakeholder Management.
• Analytical and Logical Thinking.
• People Leadership and Development.

What We Offer

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.