About the Role
We are currently recruiting for a Senior Manager – Solutions to join our Total Facilities Management Team in our HQ, located in DAFZA, Dubai Airport Free Zone. The Senior Manager-Solutions is responsible for overseeing and managing the Technical Solutions team. This role requires a blend of strategic planning, team management, and operational oversight to ensure the delivery of high-quality, cost-effective solutions that align with business goals, contributing towards growth.
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Responsibilities
Financial
- Develop and implement pricing strategies for technical solutions, ensuring competitive and profitable pricing models.
- Guide the team in developing commercial proposals/pricing structure.
- Oversee financial solution development for various FM tenders.
- Present the commercials to senior management for approvals.
- Review and approve commercial proposals.
- Allocate resources efficiently across various project bids.
- Review contracts and manage relationships with vendors and suppliers to optimize costs and solutions quality.
Customer
- Ensure that solutions developed are aligned with client goals and expectations.
- Present the technical/commercial solution to clients as and when needed.
- Review the technical and commercial proposals developed.
- Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction.
- Lead mobilizations if required, post winning the contract.
Process
- Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal, etc.
- Develop detailed technical presentations and documentation for tender submissions.
- Lead sales/bid meetings to update BU sales forecast, discussion strategy and prioritize bids.
- Work closely with other departments to ensure that processes are aligned with overall business needs and goals.
- Manage capacity planning to ensure that resources are appropriately allocated to meet current and future demands.
- Perform detailed analysis on lost bids and revise the solution strategy to increase win ratio.
Innovation
- Leverage technology to improve and reduce operational costs which can be factored into solutions.
- Incorporate technology and innovative solutions to improve quality of service delivery while optimizing costs.
Selection Criteria
- Bachelor’s degree in engineering (Mechanical/Electrical discipline).
- 5 years in a similar position and 10+ years in the FM industry.
- Technical skills:
- Knowledge of FM processes and methods.
- MEP systems.
- Maintenance and cleaning standards.
- Local regulations.
- Soft Skills:
- Customer service orientation.
- Conflict resolution.
- Critical thinking.
- Leadership skills.
- Hard Skills:
- Reporting skills.
- Risk analysis and mitigation planning.
- Service level agreement management and analysis.
