Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates, focusing on mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that push the boundaries of innovation in the industry.
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The Senior Manager, Tech Ops oversees the planning, implementation, and maintenance of infrastructure and operations, ensuring the organization's systems, services, and network function efficiently and securely. This role leads a team of technical professionals and collaborates with stakeholders to align technical operations with business objectives, ensuring high availability, performance, and scalability of all systems.
Key Responsibilities:
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Infrastructure and Operations Management:
- Oversee the maintenance and optimization of technical infrastructure, including cloud environments, applications, databases, networks, and storage.
- Develop, implement, and maintain policies and procedures for technical operations.
- Manage systems monitoring, incident management, and problem resolution to minimize downtime.
- Plan and execute disaster recovery and business continuity strategies.
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Team Leadership and Development:
- Lead, mentor, and manage the technical operations team, fostering a culture of excellence.
- Establish clear goals, performance metrics, and development plans for team members.
- Recruit, train, and retain top talent.
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Strategic Planning and Execution:
- Collaborate with leadership to develop and execute the technical operational strategy.
- Identify opportunities for technology enhancements and cost optimization.
- Prepare and manage the technical operations budget.
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Vendor and Stakeholder Management:
- Manage relationships with vendors and service providers.
- Negotiate contracts, review service level agreements (SLAs), and oversee vendor performance.
- Act as the primary point of contact for technical escalations.
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Security and Compliance:
- Ensure the security, integrity, and compliance of technical operations.
- Collaborate with cybersecurity teams to identify and mitigate risks.
- Perform regular audits and assessments of systems and processes.
Qualifications:
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Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
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Experience:
- 8+ years in IT or technical operations, infrastructure, or technical management roles, with at least 3 years in a senior leadership capacity.
- Proven experience in managing large-scale systems, cloud environments, and enterprise networks.
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Skills and Competencies:
- Knowledge of cloud infrastructure technologies (e.g., Windows/Linux servers, virtualization).
- Expertise in IT service management frameworks like ITIL.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent leadership and interpersonal skills.
Key Performance Indicators (KPIs):
- Uptime percentage for critical systems.
- Mean Time to Resolution (MTTR) for incidents.
- Budget adherence and cost-saving initiatives.
- Team productivity and employee satisfaction scores.
Offer:
- A fantastic new office on Yas Island.
- Opportunity to work for a growing start-up business.
- A diverse environment with a determination to reach our goals.
- Training and learning opportunities.
- Company benefits supporting health and well-being.
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time
