Senior Managing Consultant, Specialized Product Delivery (Product / Portfolio Specialist)

About
As a Senior Managing Consultant, Specialized Product Delivery (Product / Portfolio Specialist), you will be responsible for driving profit and growth for cards, encompassing revenue, credit costs (including Fraud), and direct/allocated costs. This role involves strategic oversight, leadership, and collaboration to ensure the successful management and innovation of card products in alignment with consumer banking strategies. You will design and successfully execute card product and portfolio management strategies through action plans covering card metrics such as new acquisition, activation, ENR, spend, retention, profitability etc. - with direct exposure to senior client executives and internal product leaders.

Key Responsibilities

• Lead the commercialization and launch of new products and solutions, recommending pricing, providing sales tools, and training the sales team to ensure successful sales in partnership with the acquisitions vertical.
• Monitor product performance post-roll-out and resolve product or sales issues to ensure continuous improvement.
• Lead initiatives to support client profit and growth for cards, managing revenue, credit costs, and direct/allocated costs.
• Provide strategic direction and oversight for product management, audit, compliance matters, and complaints support.
• Develop and execute strategies aimed at generating revenue through products, ensuring alignment with consumer banking strategy and whole-of-bank value.
• Guide and support client-facing professionals and sales teams in solving complex client needs through products, in conjunction with the acquisitions vertical.
• Oversee the development and execution of marketing campaigns to drive product growth, ensuring collaboration with the internal marketing team and acquisitions vertical.
• Lead training initiatives for internal stakeholders about product offerings, ensuring effective knowledge transfer to facilitate product roll-out.
• Perform and analyze competitive benchmarking of products vis-à-vis competition and the market, and review pricing periodically.
• Lead the development of consumer product strategies and value propositions, aligning with customer needs and market trends.
• Monitor and evaluate the evolving competitive and regulatory environments to ensure products remain competitive and meet clients’ needs.
• Develop and execute strategic and tactical roadmaps to enhance products and services offered.
• Work in collaboration with cross-product client teams to maximize cross-selling opportunities.
• Oversee the delivery of large programs for clients from initiation to benefit realization.
• Develop strong client relationships that endure beyond specific assignments, serving as a go-to resource for client staff and being sought out for industry and firm knowledge.
• Identify new business opportunities to support clients with company solutions.

All About You

• Experience in delivery of large, complex projects/programs of diverse size in a cross-functional, multicultural environment.
• Domain knowledge of payments industry and hands-on experience of program management, ability to manage multiple stakeholders under deadlines pressure.
• Develop strong presence in the client organization extending beyond the immediate boundaries of the program.
• Strong interpersonal communication and presentation skills. Able to define scope, timelines and budgets in a clear, concise language in writing and verbally.
• Able to handle multiple priorities, work independently, and think laterally under conflicting constraints and limited resources.

All About Your Education & Skills

• Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred.
• Fluent local office language and English required; other languages desirable (Arabic).
• Relevant experience of 15 years+ in Cards Product and Portfolio Management.
• Regional experience preferred (i.e., GCC).
• Structured approach to project management and strong analytical skills.
• Willingness to travel.

Corporate Security Responsibility
All activities involving access to company assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, company is responsible for information security and must:

• Abide by company’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with company’s guidelines.