About the Role:
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As a key member of the team, you will be responsible for acquiring High Net Worth mortgage customers for the company, specifically focusing on Private Banking clients. Your role is to consistently exceed monthly KPI and sales targets throughout the financial year. You will lead mortgage business development initiatives targeting specific segments, collaborating with real estate partners and approved mortgage brokers within both residential and commercial developments. Compliance with the company's KYC/AML policies is mandatory, and you must be fully accredited to sell mortgages and Islamic solutions. Your performance will be tracked through Daily Sales Reports and CRM updates for leads and contacts. You will participate actively in various team activities, including morning huddles, training sessions, and compliance workshops. Keeping abreast of market intelligence, including internal needs and competitor activities, is essential to your role. Maintaining professional and technical knowledge through ongoing training will also be a key focus, ensuring adherence to the company's policies for quality business growth.
Responsibilities:
- Work in a competitive, dynamic, and volatile business environment with low entry and exit barriers.
- Operate within well-defined business areas while adhering to guidelines set out in the company's Credit Policy Manual.
- Effectively liaise with superiors and direct reports to achieve business objectives.
- Take ownership of customer complaints and support in their resolution.
- Navigate the end-to-end mortgage process, which typically takes 6-8 weeks and involves various milestones that may face complications requiring alternate solutions.
- Perform accurate and rapid cost calculations, providing customers with clear quotations and charges.
- Deliver courteous and friendly service, assisting customers in achieving their objectives while adhering to the company's service delivery standards.
- Ensure complete product and policy information is available to the customer to facilitate the smooth submission of necessary documentation before processing begins.
Knowledge, Skills, Education:
- Sales experience in the field of Mortgages is required.
- A minimum of 2-3 years of banking experience, with at least 1 year focused on mortgage sales, is essential.
- A solid understanding of mortgage products, service policies, and related processes is necessary for success in this role.
