Senior Network Operations Engineer

This role is pivotal in ensuring the stability, performance, and reliability of our customer's complex IP-MPLS core network. You will be responsible for the day-to-day operations, advanced troubleshooting, and proactive management of L2/L3 VPN services, RSVP-TE, and Segment Routing technologies, predominantly on Juniper platforms. You will leverage state-of-the-art tools and methodologies to drive service assurance and continuous improvement.

Key Responsibilities:

• Service Assurance: Monitor network health, perform daily checks, rapidly respond to and resolve incidents impacting IP-MPLS core services (L2VPN, L3VPN, RSVP, SR, etc.). Conduct thorough Root Cause Analysis (RCA) and implement corrective/preventive actions. Develop and maintain Standard Operating Procedures (SOPs) and Postmortem Reports and analysis, conduct regular health checks and Preventive Maintenance Routines (PMRs).

• Change Management: Plan, execute, and validate network changes, including configurations, software upgrades, hardware expansions, and technology modernizations within the IP-MPLS domain, adhering strictly to ITIL processes.

• Performance Management: Utilize advanced performance monitoring tools to analyze traffic patterns, latency, jitter, and path utilization. Implement traffic engineering policies (RSVP-TE, Segment Routing) for optimization and load balancing. Generate insightful reports and contribute to capacity planning.

• Problem Management: Proactively identify potential issues through trend analysis and network data. Reactively manage complex problems requiring in-depth investigation and cross-functional collaboration.

• Technical Leadership & Communication: Lead technical discussions during incidents or changes. Interface with other cross-functional teams and the customer, clearly articulating technical details and demonstrating data-driven decision-making.

• Documentation: Maintain accurate network diagrams, configuration documentation, and operational guides.

• Automation Awareness: Identify opportunities for automation in routine tasks and contribute to scripting efforts using basic Python.

Required Qualifications & Experience:

• Education: Bachelor's degree in Telecommunications Engineering, Computer Science, Information Technology, or a related field.
• Experience: Minimum 5 years of hands-on experience operating, troubleshooting, and configuring Juniper Networks devices (specifically MX-series routers) in a large-scale Service Provider environment.
• Technical Knowledge: Deep understanding and practical experience with MPLS, LDP, RSVP-TE, L2VPN (VPLS, Martini), L3VPN (MP-BGP), and Segment Routing (SR-MPLS). Strong knowledge of BGP and ISIS.
• Certifications: ITIL Foundation certification is mandatory.
• Scripting: Basic understanding and ability to read/write simple Python scripts for network tasks.
• DevOps/Automation: Basic understanding of DevOps principles and network automation concepts.

Language Requirements:

• Good command of English (written and verbal).

Desired Skills:

• Juniper Certifications (JNCIE-SP).
• Experience with network performance monitoring and management tools (e.g., SolarWinds, SevOne, Kentik, or similar).
• Experience in managed services environments.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, capable of leading technical discussions.
• Customer-centric mindset.