About the Role / About the Job
We are looking for an experienced Senior Network & Security Engineer / Senior Network Consultant to provide onsite network and security consultancy and technical support within a large enterprise environment. The successful candidate will be responsible for managing, maintaining, troubleshooting, and supporting enterprise network infrastructure across L1, L2, and L3, while working within an ITIL framework. The role may require after-hours and weekend support, including remote or onsite assistance outside normal working hours.
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Key Responsibilities
- Manage and maintain network infrastructure within a large enterprise environment.
- Provide L1, L2, and L3 network troubleshooting and technical support.
- Diagnose and resolve complex network connectivity and performance issues.
- Monitor network infrastructure and proactively identify potential issues.
- Support network and security infrastructure to ensure availability, reliability, and performance.
- Perform network configuration, maintenance, and troubleshooting activities.
- Work within established ITIL processes and service management frameworks.
- Collaborate with technical teams and stakeholders to resolve network and security incidents.
- Provide technical consultancy and recommendations for network and security improvements.
- Support incident resolution, escalation, and root-cause analysis.
- Maintain technical documentation and troubleshooting records.
- Support network monitoring activities, including the use of ManageEngine or similar monitoring tools where applicable.
- Provide support outside normal working hours, including after-hours and weekends, when required.
- Provide remote or onsite technical support based on operational requirements.
Requirements
- Bachelor’s or Master’s degree in Computer Engineering, Communications Engineering, Computer Science, Information Technology, or a related field.
- Minimum 5–7 years of hands-on experience managing and maintaining large enterprise network environments.
- CCNP certification is mandatory.
- Strong experience in enterprise networking and network troubleshooting.
- Proven ability to provide L1, L2, and L3 network support.
- Experience working within an ITIL framework.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder-management skills.
- Ability to work onsite in the UAE for the full 1-year consultancy engagement.
- Flexibility to provide support outside normal working hours, including weekends, when required.
Preferred Certifications
- CCIE
- Fortinet NSE
- F5 Certified BIG-IP Administrator
- CISSP
Additional Preferred Skills
- Penetration Testing experience.
- Experience with ManageEngine monitoring tools.
- Previous experience supporting UAE Government / Public Sector customers is highly preferred.
Government / Public Sector Experience
Previous experience working with UAE Government or Public Sector customers is highly preferred.
For the overall engagement, the bidder/organization is expected to have at least 2 years of experience with government, public-sector, or judicial customers.
Key Competencies
- Enterprise Network Management
- Network Security
- L1/L2/L3 Troubleshooting
- Network Monitoring
- Incident & Problem Management
- ITIL Service Management
- Technical Consultancy
- Troubleshooting & Root Cause Analysis
- Stakeholder Management
- After-hours Technical Support
