About the Role
Join a dynamic team committed to shaping a better future through innovative solutions in industrial automation and services. You will play a crucial role in delivering high-level technical support and maintenance solutions, ensuring customer satisfaction, and contributing to growth plans within the Technical Support Department (TSD). This position offers both on-shore and off-shore opportunities, with varying durations depending on business needs, and includes responsibilities for leadership on-site.
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Job Responsibilities
- Deliver commitments to customers from the company Technical Support Department (TSD).
- Ensure customer satisfaction by maintaining process uptime and system performance according to contractual agreements.
- Participate in add-on and expansion service projects during Engineering phase, Factory Acceptance Test (FAT), Site Acceptance Test (SAT), and commissioning phases as required.
- Perform preventive and corrective maintenance on the company’s product portfolio, including hardware and software upgrades.
- Actively participate in the company’s growth plans, identifying opportunities for additional services in the installed base.
- Provide overall on-site leadership, depending on business requirements, in either on-shore or off-shore roles, including short or long duration assignments.
- Provide 24 x 7 on-call support as assigned.
- Assist with all Service department activities as designated by Department Management or Reporting Manager.
- Direct activities of on-site company personnel to resolve system problems and support startup and commissioning efforts.
- Submit weekly reports to Service management as needed, including details on startup efforts, punch list items, assistance required from management, and resolutions of system-level problems.
Job Qualifications & Experience
- A Degree in an Engineering Field, preferably in Control Systems, Instrumentation, Electrical, or Electronics.
- Ideally, 5–10 years of experience in Maintenance/Startup of Control Systems, including experience with DCS/ESD/SCADA systems, particularly in Oil/Gas and Petrochemical sectors, as well as field instruments.
- Prior experience working with OEMs, especially with previous company experience, is a significant advantage.
Job Skills & Competencies
- High commitment and ownership of assigned tasks, with a proactive approach focusing on speed and quality of work.
- Strong customer handling capabilities and team player qualities.
- Positive energy, enthusiasm, and passion for excellence.
- Self-initiator, eager to learn new things, and innovative in problem-solving.
- Knowledgeable about control system and maintenance concepts.
- Familiar with maintenance and safety standards.
The company is an Equal Opportunity Employer dedicated to fostering a diverse, equitable, and inclusive culture. We seek to recruit, develop, and promote individuals from a variety of backgrounds and will not discriminate on any basis. All team members are valued and enabled to contribute, succeed, and demonstrate their full potential.
