About the Role
As a Senior Network & Systems Engineer - Lead, you utilize your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You will manage large projects with minimal guidance that affect multiple locations in a region. In addition, you will resolve customer issues in crisis situations while actively expanding your expertise in software design patterns, data structures, AWS technologies, and distributed systems.
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Key Job Responsibilities
Technical Operations & Infrastructure
- Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities
- Maintain critical systems uptime; serve as first escalation point for complex issues
- Troubleshoot difficult IT problems without established SOPs; resolve incidents under time pressure
- Demonstrate complete networking expertise including routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols)
- Plan and coordinate Change Management (CMs) and CM templates across the region
Project Execution & Automation
- Lead and execute regional technical projects from conception to completion with minimal guidance
- Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts
- Automate manual tasks; create and improve tools that increase team efficiency
- Manage large-scale initiatives impacting multiple sites within the region
Problem-Solving & Continuous Improvement
- Conduct root cause analysis to resolve recurring challenges and prevent future incidents
- Lead continuous improvement efforts across processes, documentation, and tooling
- Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs
- Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems
People Development & Quality Assurance
- Participate in hiring, onboarding, training, and professional development of team members
- Audit work quality and provide constructive feedback; mentor junior engineers
- Present training and partner with development teams on complex issues
Customer Support & Collaboration
- Provide expert technical support across multiple buildings and remote sites
- Provide on-call support beyond business hours during critical incidents; ensure minimal downtime
- Communicate effectively in writing and verbally with a wide variety of stakeholders
Basic Qualifications
- 3+ years of IT client, server, and network service delivery
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of networking experience (DNS, DHCP, SSL/TLS, OSI Model, TCP/IP, VLANs, subnetting, routing protocols)
- 4+ years of Windows/Server administration, Linux administration, or Cisco IOS (CLI)
- 4+ years of troubleshooting experience in a multi-user, high-availability environment
- Experience with new site launches, including end-to-end IT infrastructure buildout and go-live support
- Ability to coordinate with multiple stakeholders across operations, engineering, vendors, and leadership
- Excellent written and verbal communication skills
Preferred Qualifications
- Bachelor's degree in IT, computer science or equivalent
- Experience with networking technology (TCP/IP, subnetting, DNS, and DHCP)
- Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
- Experience in technical support
- Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting
- Experience supporting a Windows server environment
- Experience supporting video conference and teleconference equipment
About the Team
Operations – Fulfillment Center and Logistics. Operations is at the heart of the customer experience. Every action taken is done on behalf of customers, as meeting their expectations drives satisfaction. The Operations teams in Fulfillment Centers manage a vast range of fast-paced inventory from inbound to outbound, working diligently to ensure that customers receive their orders as expected. OpsTechIT plays a vital role in the business's ability to meet this customer promise.
