The primary responsibility of this role is to contribute to the development of trade finance digital solutions and support trade transformation initiatives across various new-age platforms and technologies. It involves managing the end-to-end onboarding of corporate banking clients onto the company's digital trade finance platforms, ensuring a seamless transition, optimal user adoption, and delivering comprehensive pre- and post-onboarding training across all the company's markets to maximize trade channel commercialization and enhance the overall client experience.
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Key Responsibilities
- Contribute to the development, enhancement, and continuous improvement of digital trade finance solutions, providing functional input based on customer usage, onboarding insights, and market feedback.
- Support trade transformation initiatives across emerging and new-age platforms, including participation in pilots, phased rollouts, and adoption drives.
- Collaborate with Product and Technology teams to validate business requirements, user journeys, workflows, and functional designs for digital trade solutions.
- Support rollout of new features, enhancements, and digital trade products across markets, working closely with in-country Trade Product Managers to drive adoption and commercialization.
- Execute end-to-end onboarding activities for digital trade platforms in line with established procedures and quality standards.
- Facilitate customer setup including system access, entitlement structuring, and initial transaction readiness.
- Conduct detailed system walkthroughs, live demonstrations, and tailored user guidance aligned to customer needs and new solution releases.
- Maintain and continuously enhance training materials, user manuals, quick reference guides, and digital learning content to reflect product enhancements and new-age solution capabilities.
- Provide functional support for digital trade products to customers and internal stakeholders, ensuring timely and accurate assistance.
Requirements
- Minimum 2 years of experience in Transaction Banking – Trade Sales, Product or Trade Operations.
- Strong knowledge of Digital Trade platforms, electronic channel onboarding processes, and related customer journeys.
- Strong grasp of international trade products, documentation, and standard market practices.
- Excellent communication, presentation, and stakeholder management skills with the ability to influence and guide users effectively.
- Strong analytical mindset with the ability to interpret data, identify patterns, and resolve issues logically.
- Proven ability to work collaboratively across multiple teams and geographies.
- Experience in customer onboarding, user training, or system support roles.
- Bachelor’s degree in business, Finance or Banking.
