Senior Officer, Employee Experience - UAE

About the Role
As an Officer within PICG the company UAE, you will focus on facilitating the team to build positive employee experiences. This role involves close collaboration with the Manager Employee Experience and Head of Employee Experience on processes related to onboarding, offboarding, visa/labour processing, pension, and data maintenance. Additionally, you will coordinate with internal PICG functions to support business needs and contribute to bank-wide projects, ensuring alignment with objectives and maintaining high-performance standards across MB UAE.

Responsibilities

• Onboarding

  • Welcome newly hired employees and execute the engagement plan throughout the onboarding journey.
  • Align new employees with managers and their teams, and communicate involvement procedures to all stakeholders.
  • Create new staff IDs for new joiners.
  • Manage new joiner account openings and add new joiners to insurance coverage.
  • Provide all necessary information and support required by new joiners.

• Pension

  • Manage the entire pension process for UAE and GCC nationals.
  • Prepare registration and exit documents for UAE and GCC nationals.
  • Liaise with the respective pension authorities for updates and changes in pension laws/contributions.
  • Maintain historical records by creating a filing and retrieval system, ensuring all employee documents are compliant with local regulations.

• MOHRE

  • Handle labor card issuance, renewal, and cancellation for UAE and GCC nationals.
  • Update Fusion with labor card details, including new, renewal, and cancellation.
  • Scan and update labor card/contracts and cancellation details in EDMS.
  • Reconcile labor cards and pensions.
  • Issue Arabic letters and NOCs.
  • Resolve employee queries related to pensions, labor cards, visas, military services, and more.
  • Report job-related data and produce ad-hoc reports for PICG management.
  • Provide counseling on PICG policies and procedures.
  • Participate in improvement initiatives within the PICG team.
  • Support the orientation of new joiners.

• Military and Nafis

  • Manage military and Nafis tracking, including follow-ups with authorities for updates/status of refunds.
  • Maintain an updated list of all employees in military services.
  • Maintain a list of all employees eligible for the Nafis scheme.

• Offboarding

  • Manage the offboarding process and provide all necessary information and support.
  • Facilitate a smooth transition and maintain positive relationships for potential future engagement.
  • Cancel labor cards and insurance.

• Service Productivity

  • Handle employee inquiries and respond in a timely manner.
  • Support in resolving employee issues and provide guidance.
  • Work closely with other PICG units to educate and provide support.