About the Role / About the Job
The Senior Officer – Operations Data & Analytics is responsible for the end-to-end development and delivery of high-quality data, analytics, and reporting solutions that support airport operational performance. This role applies data governance principles, independently manages analytical workstreams, develops advanced reporting tools using Power BI and Databricks, and serves as a technical reference point within the team.
As part of the Airport Management Centre (AMC), the role supports:
- Operations Planning through performance analysis and operational planning.
- Airport Operations Control Centre (AOCC) through operational monitoring and decision support.
- Operations Data & Analytics through data quality management, reporting, analytics, and tool development.
The position focuses on delivering timely insights, improving operational efficiency, enhancing data quality, and supporting informed decision-making across operations.
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Responsibilities
Operational Data Quality Management
- Lead reconciliation and validation of monthly aeronautical billing datasets.
- Identify, analyze, and report on operational performance metrics such as:
- On-Time Performance (OTP)
- Stand utilization
- GPU/PCA connectivity
- Passenger processing
- Baggage performance
- Serve as the Subject Matter Expert (SME) for operational data and performance measurement.
- Provide technical support and guidance on complex data-related issues.
- Develop and maintain data repositories, data dictionaries, and source mappings.
- Document AODB data flows and system integrations.
- Ensure operational datasets are accurate, complete, and fit for purpose.
- Continuously improve reports, dashboards, data models, and processes.
- Identify opportunities to automate manual workflows.
Operations Data & Analytics Governance
- Design and implement automated data quality monitoring and anomaly detection solutions.
- Develop analytics solutions using Databricks and SQL frameworks.
- Maintain operational databases and Databricks environments.
- Ensure data integrity, security, and access controls are maintained.
- Design and optimize database schemas and data structures.
- Promote metadata management, data cataloging, indexing, and data lineage tracking.
Operations Reporting, Analytics & Tools
- Analyze operational data and convert findings into actionable management insights.
- Develop and deliver high-quality reports and dashboards.
- Respond to stakeholder data requests within agreed service levels.
- Build new analytical capabilities, including:
- AI-assisted analytics
- Predictive models
- Automation solutions
- Conduct complex analysis using data from:
- AODB
- FIDS
- BHS
- Resource planning systems
- Third-party operational systems
- Monitor KPIs, identify trends, and recommend performance improvements.
General Responsibilities
- Demonstrate values and behaviours.
- Support operations and terminal transition initiatives.
- Comply with all HSE policies, procedures, and guidelines.
- Report hazards, unsafe conditions, and non-conformities.
- Participate in mandatory HSE training.
- Support environmentally responsible and safe work practices.
- Undertake additional duties as required by business needs.
Requirements & Skills
Education
- Bachelor's Degree in:
- Computer Science
- Data Analytics
- Information Systems
- Statistics
- Mathematics
- Engineering
- Or another relevant numerical discipline
Experience
- 4-5 years of experience in a data analytics or reporting role.
- Preferably within aviation or a complex operational environment.
- Proven experience delivering analytical projects independently.
- Experience integrating and analyzing large datasets from multiple systems.
- Hands-on experience with:
- Power BI
- SQL
- Databricks and/or Python
Core Competencies
- Strong problem-solving skills.
- High attention to detail.
- Ability to work effectively under pressure.
- Strong decision-making and documentation skills.
- Excellent stakeholder management and communication skills.
- Ability to work with diverse teams and personalities.
- Strong analytical and critical-thinking capability.
- Strong presentation and data storytelling skills.
Technical Skills
- Advanced Power BI development:
- DAX
- Data modelling
- Row-level security
- Deployment pipelines
- SQL query development and optimization.
- Databricks notebook development.
- Data pipeline and ETL design.
- Data visualization and dashboard design.
- Operational reporting and performance analytics.
- Understanding of aviation data and regulations.
- Process mapping and documentation experience.
- Strong statistical and quantitative analysis skills.
- Working knowledge of Python or R (preferred).
- Familiarity with AI/ML concepts, including:
- Anomaly detection
- Predictive analytics
- Performance modelling
Preferred Industry Knowledge
- Airport Operations
- Aviation Data Systems
- AODB (Airport Operational Database)
- FIDS (Flight Information Display Systems)
- Baggage Handling Systems (BHS)
- Operational Performance Management and KPI reporting.
