About the Role
We are seeking a highly capable, proactive, and results-oriented Senior Sales Operations Officer to oversee our Sales Coordination Team and ensure the smooth execution of day-to-day sales operations. The ideal candidate will possess a strong understanding of B2B sales processes, exceptional analytical and problem-solving abilities, and robust communication skills. This role requires an individual who can manage operational priorities, resolve challenges independently, and work effectively across multiple departments. Beyond routine operations, we are looking for a professional who can identify process gaps, streamline workflows, improve operational efficiency, and introduce better ways of working.
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Major Responsibilities
- Oversee sales order processing, quotations, credit approvals, invoicing, and delivery coordination to ensure timely and accurate execution.
- Guide and support the Sales Coordination Team, monitor daily activities, and resolve operational escalations.
- Work closely with Sales, Warehouse, Logistics, Finance, and Supply Chain to ensure smooth operations.
- Oversee customer inquiries, claims, returns, documentation, consignment stocks, and stock reservations.
- Analyse sales data, identify trends and opportunities, prepare sales forecasts, and provide actionable insights to support business decisions.
- Identify inactive or dormant customer accounts, coordinate with the Sales Team to revive business relationships, and support opportunities for repeat sales and business growth.
- Identify operational bottlenecks, streamline workflows, and implement improvements to enhance efficiency and accuracy.
- Monitor operational KPIs, sales performance, and team productivity, providing regular reports and recommendations for improvement.
Desired Profile
- Bachelor's degree in Business, Commerce, or a related field.
- Preferably 5–8 years of experience in B2B sales operations, coordination, or order management.
- High analytical aptitude and excellent problem-solving skills.
- Strong written and verbal communication.
- Good understanding of B2B sales processes and customer management.
- Leadership potential with a proactive and ownership-driven approach.
- Strong Excel, ERP, data analysis, and reporting skills.
- Ability to drive process improvements and operational efficiency.
Benefits
- Competitive Salary
- Family visa.
- Family medical insurance (UAE resident only).
- Personal life and accident insurance.
- Annual air tickets.
- Special paid leave (e.g. paternity, family illness, grievance).
