About the Role
The incumbent will be responsible for processing transactions in the area of Trade Finance for various business segments. This role involves accurate data entry of the documents submitted by customers to produce the final product, ensuring compliance with Bank Policy and Guidelines throughout all developed procedures.
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Responsibilities
- Review customer complaints and take immediate action to satisfy them.
- Input documents into the system and generate an ID.
- Ensure MBO is achieved on time.
- Handle Trade Operations documents and fulfill ad-hoc tasks assigned by the Team Head.
- Share errors or knowledge gaps resulting in the rejection of documents with line managers or the team to address customer service issues.
- Prepare and track all newly received and lodged documents for BNC LODG.
- Scan documents and rescan all types of documents as per requirements.
- Manage BNC document dispatching.
- Operate in a very competitive environment where quality of service is the only differentiator and engage in significant interaction with customers, including CIBG, FI, and RBG.
- Adhere strictly to Bank procedures.
- Manage customer expectations and foster innovative ideas.
- Participate in Team Huddles, demonstrating teamwork to provide solutions to any arising issues.
- Ensure that SOP/OPM/ADM and other relevant internal documents undergo necessary reviews and amendments in response to process enhancements or system changes.
- Execute transaction processing as per the ADM assigned and take corrective and preventive action based on customer complaints.
- Share responsibility with seniors and recommend training and workshops to address knowledge gaps and embed 'Ownership of resolution' for effective results.
- Immediately escalate any errors, customer complaints, service defects, or issues raised by counterparties to management.
Requirements
- Bachelor's Degree.
- 4-6 years of relevant working experience in Trade Operations
- Multiple product knowledge and at least 2-3 years of relevant experience is a must.
- Strong communication and interpersonal skills.
- Proficiency in MS Office (Word and Excel).
- Attention to detail, strong analytical skills, and effective interpersonal skills.
- Ability to work under pressure with excellent organizational skills and a good team player.
