Senior Onboarding Associate

About The Role
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of the company's marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Onboarding Associate to join our UAE team. You’ll guide new restaurant, ODC, and retail partners in the UAE and Kuwait from sign-up to launch. You’ll coordinate each onboarding step, keep partners informed, and help them go live smoothly and on time.

What You’ll Be Doing
You’ll join the Middle East Partner Onboarding team and support new restaurant, ODC, and retail partners from the signed agreement to successful launch. Most support is provided through non-live channels, with calls or other contact used when preferred by the partner.

Your Responsibilities Will Include

• Own the onboarding journey for new restaurant, ODC, and retail partners, from signed agreement through to launch.
• Complete partner admin setup and coordinate menu or catalogue creation, following up on missing information to keep each launch on track.
• Coordinate tablet delivery, installation, and partner training with the relevant internal teams and partner contacts.
• Support partners with admin, menu, and catalogue questions, using the communication channel that best suits their needs.
• Investigate complex onboarding issues, coordinate the right resolution, and keep partners and internal stakeholders updated until the issue is closed.
• Work closely with Sales and Menu teams to resolve questions relating to newly signed partners, missing content, and setup requirements.
• Maintain accurate onboarding trackers, complete a clear handover of live partners to the assigned NPX or Account Manager, and share best practices across the UAE and Kuwait.

What You’ll Need To Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Ability to manage partner onboarding or operational workflows independently and take ownership through to completion.
• Strong organisation and prioritisation skills, with the ability to manage multiple partners at different onboarding stages.
• A service-focused and solution-oriented approach to partner questions, operational blockers, and escalations.
• Strong attention to detail when reviewing partner information and updating systems, menus, catalogues, and trackers.
• Clear written and verbal communication, with the judgement to adapt the channel and level of detail to each partner.
• Confidence working with Sales, Menu, Operations, and account management teams across different markets.
• Ability to learn and use CRM, knowledge-base, and telephony tools; previous experience with these systems is helpful but not essential.

Why Join Us?
At the company, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re Food Lovers, Problem Solvers, Community Builders and More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To:

• Make a visible impact every day: Your work directly improves experiences for customers, partners, and riders.
• Learn fast in an entrepreneurial environment.
• Work close to the market with autonomy, pace, and real responsibility.
• Build a career, not just a role: Stretch yourself, develop new skills, and grow as the business evolves.
• Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.

Diversity, Equity and Inclusion
At the company, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!