Rackspace Technology is a leading provider of expertise and managed services across all major public and private cloud technologies. Our evolved Fanatical Support encompasses the entire customer journey, providing Fanatical Experience™ from initial consultation to daily operations. Our passionate experts combine proactive, always-on service with best-in-class tools and automation to deliver technology tailored to our customers' needs.
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We are seeking a highly experienced engineer with deep expertise in OpenStack to join our Private Cloud Professional Services team. This role supports a long-term, high-value Professional Services engagement by managing and optimizing a production-grade OpenStack private cloud environment. The ideal candidate will have strong Linux administration skills, proficiency in infrastructure automation, and proven experience operating in compliance-driven, high-security environments. Collaboration with cross-functional teams is essential to ensure the stability, performance, and continuous improvement of critical cloud infrastructure for our customers.
You will be expected to take the initiative to advise on potential pitfalls that customers may encounter and suggest alternatives to better serve the stability and security of their solutions.
Responsibilities:
- Supporting, deploying, and managing OpenStack-based private cloud infrastructure
- Configuring and maintaining OpenStack services such as Nova, Neutron, Cinder, and Keystone
- Implementing and managing Kubernetes clusters for container orchestration
- Monitoring system performance and optimizing configurations for maximum efficiency
- Implementing security best practices and ensuring compliance within OpenStack and Kubernetes setups
- Creating and maintaining technical documentation and generating regular reports on system performance
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Strong experience in Linux system administration and scripting languages (e.g., Python, Bash)
- Hands-on experience with OpenStack deployment, configuration, and management
- Knowledge of Software Defined Storage systems such as Ceph
- Excellent troubleshooting, problem-solving, and communication skills
- Prior experience in a customer-facing support role
- Relevant certifications such as Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), Certified OpenStack Administrator (COA)
Additional Skills (Optional):
- Familiarity with other cloud platforms like AWS or Azure
- Experience with software-defined networking (SDN) solutions in cloud environments
- Knowledge of infrastructure as code (IaC) tools like Terraform or Ansible
This position will be permanently on-site in Riyadh, KSA.
