The company Grocery is on a mission to reinvent the way people shop for grocery, pharmacy, and retail products. As a Senior Operations Manager, you’ll own the operations for our dark stores within an area, including building and leading our store teams, developing and improving operational processes, and feeding strategic inputs up to our central teams. This is a unique role with the opportunity to create genuine impact for the lives of everyday people in our region. We’re looking for someone who is an operational wizard and can construct processes from the ground up, which bring order to the chaos of a fast-moving and dynamic business.
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Location
Riyadh, Saudi Arabia
Responsibilities
- Own operational performance for all dark stores within your region. Analyze store performance and determine how to drive sales while maintaining user experience.
- Monitor service experience and in-store operations to identify operational gaps, inefficiencies, and risks, and drive solutions in collaboration with various teams.
- Hire, develop and motivate a team of dark store supervisors across cities.
- Keep a keen eye out for new features to improve our operations and users' experience. Partner closely with Product Managers to align the roadmap with business strategy.
- Support or drive large, cross-functional initiatives across various areas (product, ops, sales, marketing, etc).
- Foster strong relationships with market and functional teams to ensure efficient and productive working relationships.
Requirements
- Relevant and proven experience in tech, operations, consulting, business intelligence, PMO, and/or strategy, ideally coming from a start-up background.
- Solid stakeholder management and communication skills with exposure to senior partners and cross-functional teams.
- Strong analytical capabilities, mastery of Excel is required. Bonus points for technical ability in SQL.
- Balance attention to detail with swift execution.
- Self-starter with a hands-on approach and the ability to investigate and gather necessary data.
- Willingness to travel across various cities or countries.
- Proficiency in Urdu or Arabic is a plus.
Work Conditions
- Work 4 days a week in the office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including gym and training classes.
