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About the Role
As our Operations Delivery Leader, you will provide strategic and operational leadership to the CE & META core delivery team, working closely with regional stakeholders and the wider EMEA leadership team. You will be responsible for driving operational excellence, strengthening team capability, and ensuring a consistent, efficient, and client-centric approach to service delivery. With a strong focus on collaboration, performance, and continuous improvement, you will help shape how we deliver value to our clients while supporting sustainable business growth.
What You'll Be Doing
Lead and Inspire High-Performing Teams
- Provide leadership, direction, and support to the CE & META Operations Delivery Managers.
- Coach, mentor, and develop teams to build capability, engagement, and a high-performance culture.
- Drive workforce planning, resource utilization, and capacity management to support business priorities.
Drive Operational Excellence
- Lead the continuous improvement and harmonization of operational processes across the region.
- Work collaboratively with stakeholders to develop efficient, transparent, and client-focused ways of working.
- Monitor operational performance, identify improvement opportunities, and drive measurable results.
- Support the Senior Head of Operations Delivery in achieving regional business objectives.
Champion Client-Centric Delivery
- Ensure operational decisions and processes consistently deliver value and positive outcomes for our clients.
- Collaborate with compliance and technical teams to maintain effective processes and regulatory standards.
- Support initiatives that enhance customer satisfaction, service quality, and client retention.
Collaborate and Enable Growth
- Partner with regional and wider EMEA stakeholders to deliver shared business objectives.
- Strengthen operational competency and capacity to support evolving business needs.
- Contribute to regional growth plans, resource optimization, and the development of scalable delivery solutions.
What We're Looking For
We are looking for a confident, collaborative, and results-driven leader who brings:
- A strong background in operational leadership, ideally within assurance, certification, or a related industry.
- In-depth knowledge of management systems auditing and certification processes.
- Lead Auditor qualification and broad technical experience.
- Proven ability to lead, coach, and develop teams to achieve outstanding performance.
- Strong stakeholder management, communication, and influencing skills.
- A continuous improvement mindset with the ability to challenge existing practices constructively.
- Excellent planning, organizational, and problem-solving capabilities.
- The ability to make sound decisions, manage competing priorities, and remain calm under pressure.
- A genuine passion for people development, operational excellence, and delivering exceptional client experiences.
Language Requirements
- Business-level English is essential.
- Additional European languages or Arabic would be an advantage.
What Will Make You Successful?
Success in this role will be demonstrated through strong operational performance, effective resource utilization, improved team engagement, enhanced client satisfaction, and consistent delivery against business objectives. You'll play an important part in building a capable, resilient, and future-ready operations team that supports continued growth across CE & META.
Why Join Us?
You'll have the opportunity to make a meaningful impact within an international organization that values collaboration, innovation, and continuous improvement. You'll work alongside experienced professionals, influence regional operational strategy, and play a key role in developing people, strengthening performance, and delivering trusted solutions to our clients.
Salary
The annual starting base salary for this role varies by country as follows:
- France: €64,000 gross per annum
- Germany: €84,000 gross per annum
- Italy: €57,600 gross per annum
- Netherlands: €81,600 gross per annum
- Poland: PLN 212,000 gross per annum
- Spain: €61,600 gross per annum
The final salary will depend on the candidate's relevant experience, skills, qualifications, and the applicable local salary structure.
Additional Information – Saudi Arabia Only
The following information applies only to candidates applying for the position in Saudi Arabia.
Location: Riyadh, Saudi Arabia – Home-based (Full-time position, 40 hours per week, working Sunday to Thursday).
Application Period: 13 October – 14 November 2026.
